Database Developer II
Job Summary
Job Description
This Database Developer II role involves resolving customer issues by identifying the root cause and providing the best possible solution. The responsibilities include maintaining accurate records of product issues and resolutions, facilitating communication between customers and internal teams, and creating detailed documentation of scripts and procedures. The role also entails managing special projects as assigned. The successful candidate will need to possess strong problem-solving and communication skills, along with customer service and product knowledge.
Must have:
- Problem Solving/Analytical Skills
- Phone Skills
- Communication Proficiency
- Customer Service Skills
- Quality Focus
- Product/Industry Knowledge
- Documentation Skills
- Windows Operating Systems
- PC Proficiency
- T-SQL Scripting
Good to have:
- LAN knowledge
- Helpdesk/Customer Service experience
- QuickBooks and Great Plains knowledge
- Web services and API experience
- Crystal and SSRS Report experience
1 skill required
Job Details
Duties and Responsibilities
- Resolves product or customer issues by determining root cause and offering the best possible resolution.
- Initiates and maintains accurate records of product issues and resolutions
- Expedites and facilitates communication between Customers, Software Dev. and Technical Support Team members
- Provides and maintains accurate documentation of custom scripts, setups, and resolution procedures
- Managing special projects, as assigned
Required Skill Sets
- Problem Solving/Analytical Skills
- Phone Skills
- Communication Proficiency (Verbal and Written)
- Good Customer Services Skills
- Quality Focus
- Product/Industry Knowledge
- Documentation Skills
- Windows Operating Systems
- PC Proficiency
Education and Experience
- Bachelor’s Degree in information technology or related field or minimum of 2 years computer and software service experience with either TCS’s TireWorks HD or Tire Power.
- At least 1-2 years Database Management experience, specifically in MS SQL
- T-SQL Scripting, required.
- LAN knowledge
- Helpdesk/Customer Service experience
- QuickBooks and Great Plains knowledge
- Web services and API experience
- Crystal and SSRS Report experience
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