Database Engineer
Job Summary
Job Description
As a Database Engineer at Cyara, you will extract and organize customer usage and value data, making it accessible for the Sales and Value Engineering teams. You will be responsible for optimizing database performance, ensuring data availability, and supporting critical business functions with accurate and structured data insights. This involves working with MS SQL and supporting technologies to manage and optimize customer data, troubleshooting complex database issues, designing and maintaining database structures, optimizing SQL performance, monitoring data technology platforms, and participating in project teams. The role requires a deep understanding of database administration and data extraction techniques. You will be working with technologies like MS SQL, PowerShell, Terraform, and other data technology platforms.
Must have:
- Experience with MS SQL
- Database administration experience
- SQL performance tuning skills
- Experience with data extraction
- Hands-on experience with PowerShell and Terraform
- Experience with Data Technology Platform Monitoring
Good to have:
- MS SQL Certifications
- Experience in project teams handling data-driven initiatives
Perks:
- Flexible work environment
- Competitive compensation
- Results-oriented work culture
7 skills required
Job Details
Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
As a Database Engineer at Cyara, you will play a crucial role in extracting and organizing customer usage and value data, making it accessible and digestible for our Sales and Value Engineering teams. You will be responsible for optimizing database performance, ensuring data availability, and supporting critical business functions with accurate and structured data insights.
Key Responsibilities
- Work with MS SQL and supporting technologies to manage, optimize, and extract valuable customer data.
- Troubleshoot complex distributed environments and database-related issues.
- Design, develop, and maintain database structures to ensure efficient data extraction and reporting.
- Optimize SQL performance, conduct system tuning, and implement best practices.
- Monitor and manage data technology platforms for uptime and efficiency.
Experience & Qualifications
- Minimum 4 years of experience in Information Services/Technology.
- Minimum 2 years of experience as a Database Administrator with Microsoft SQL and Sigma (experience to similar tools like PowerBI & Tableau).
- Strong SQL performance tuning and optimization skills.
- Experience in database design, development, and data extraction.
- Hands-on experience with scripting languages like PowerShell and Terraform.
- Experience with Data Technology Platform Monitoring.
- MS SQL Certifications.
- Prior involvement in project teams handling data-driven initiatives.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
