Datacenter Operation Engineer

4 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Datacenter Infrastructure Engineering team at ByteDance supports the company's growth by building and operating hyperscale datacenters. This role involves managing the server fleet lifecycle, providing cloud solutions and infrastructure services ensuring scalability and reliability. Responsibilities include working within a ticketing system, being the first point of contact for break-fix technicians, prioritizing tickets, troubleshooting, replacing components, assisting with equipment moves and installations, participating in projects (adding capacity, retrofits), and on-call rotation. Strong learning and collaboration skills are essential, along with working with physical security and EHS teams for site health and compliance. The role also includes inventory and asset management.
Must have:
  • Ticket system support
  • Server hardware repair knowledge
  • Linux knowledge
  • Troubleshooting skills
  • Equipment installation/moving
  • Collaboration with internal/external teams
Good to have:
  • Experience supporting IT equipment
  • Knowledge of HTTP, DNS, RAID, DHCP

Job Details

Responsibilities
About the Team The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable. Responsibilities - Work within a ticketing system in support of the server fleet. - Be the first point of contact for break-fix technicians. - Prioritize ticketing queues and work to resolve escalations. - Perform power cycles, troubleshooting, and replace failed components. - Physically assist in moving and installing equipment. - Assist in projects such as adding new capacity and working on retrofits within the Datacenter. - Have a strong desire and capability to learn, grow, and develop new skills. - Participate in an on-call rotation. - Establish strong working relationships with various internal teams and external partners. - Assist with inventory and asset management. - Work with physical security and EHS teams to support site health and compliance.
Qualifications
Minimum Qualifications: - College/Technician Degree or equivalent professional experience/certification in Engineering. - Knowledge of Linux and server hardware repairs. - Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP. Preferred Qualifications: - Proven years of experience supporting IT equipment or related technology.
Job Information
About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

bounteous - MxML Developer (Murex Back Office)

bounteous

Mexico City, Mexico (On-Site)
1 Month ago
ARHS - DevOps Engineer

ARHS

Luxembourg (On-Site)
2 Months ago
Lulalend - Direct Marketing Specialist

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
2 Months ago
Alpha Sense - Analyst, Client & Product Support

Alpha Sense

Delhi, India (On-Site)
2 Months ago
GoMotive - Technical Support Engineer, Tracking & Telematics

GoMotive

Pakistan (Remote)
3 Months ago
Optiv - Sr. Splunk Engineer

Optiv

Herndon, Virginia, United States (On-Site)
3 Months ago
Next Level Business Services - SAP GTS

Next Level Business Services

St. Louis, Missouri, United States (On-Site)
9 Months ago
Fox Factory - Design Engineer 3

Fox Factory

Braselton, Georgia, United States (On-Site)
3 Weeks ago
Aptive - Engineer/Senior Engineer

Aptive

Chennai, Tamil Nadu, India (On-Site)
1 Week ago
Trend Micro - (Sr.) Software Engineer in Windows Agent

Trend Micro

Taipei City, Taiwan (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sprinkler - Configuration Specialist

Sprinkler

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
T systems - SAP Basis Application Administrator - Hana, Sybase

T systems

Pune, Maharashtra, India (On-Site)
3 Weeks ago
Rockstar Games - Online System Administrator

Rockstar Games

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Sierra - Technical Program Manager, Agent Development

Sierra

San Francisco, California, United States (On-Site)
1 Week ago
Qualcomm - Senior Engineer Lead

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Salesforce - Senior Technical Support Engineer

Salesforce

Indianapolis, Indiana, United States (On-Site)
1 Year ago
Apple - Firmware Engineer

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
Mashgin - Remote Technical Support

Mashgin

(Remote)
7 Months ago
Lambda - Data Center Operations Engineer

Lambda

Atlanta, Georgia, United States (On-Site)
1 Month ago
GoTo Group - Software Engineer - Transport

GoTo Group

Jakarta, Indonesia (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Ion - DBA Administrator

Ion

Italy (Hybrid)
9 Months ago
Trend Micro - Sr. Engineer

Trend Micro

Taipei City, Taiwan (On-Site)
10 Months ago
broadcom - Analog Mixed-Signal Design Engineer

broadcom

San Jose, California, United States (On-Site)
2 Weeks ago
PwC - Senior Associate SAP ABAP Advisory Corporate

PwC

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
PwC - SAP SD Professional Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
Make - Senior Value Engineer

Make

Madrid, Community Of Madrid, Spain (On-Site)
2 Months ago
Zscaler - Senior Sales Engineer

Zscaler

New York, United States (Remote)
2 Months ago
Zscaler - Senior Principal Software Engineer (Fedramp)

Zscaler

United States (Remote)
1 Week ago
PwC - RDC - SAP FICO - RTR Support

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
Apple - Flex DFM Engineer

Apple

Austin, Texas, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

San Jose, California, United States (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Taguig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug