Delivery Advisor

6 Months ago • 2 Years +

Job Summary

Job Description

As a Delivery Advisor at Tesla in Bluewater, Kent, you'll guide customers through the Tesla vehicle delivery process, ensuring a seamless and exceptional experience. This involves validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting them with financing, trade-ins, and registration. You'll communicate delivery timelines, address customer concerns, ensure accurate documentation, and collaborate with other Tesla teams. Responsibilities include conducting vehicle handovers, meeting delivery targets, managing multiple tasks, and maintaining accurate records in internal systems. You'll also educate customers on the Tesla ecosystem and handle sales administrative duties, working closely with stakeholders to achieve timely revenue recognition and cash collection. Strong operations, problem-solving, and communication skills are essential, along with a passion for Tesla's mission and products.
Must have:
  • Strong operations skills
  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Valid driving license (2+ years)
  • Teamwork and independence
Perks:
  • Dynamic work environment
  • Innovative technology
  • Ongoing training and development
  • Competitive compensation and benefits
  • Safe and fun workplace

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 


We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
  • Take over the customer once the order has been placed and guide them through the delivery process
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
  • Ensure that all required documentation is completed accurately and on time
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
  • Conduct vehicle handovers and
  • Meet or exceed delivery targets and performance metrics

 

General duties: 

  • Operate with a flexible mindset to support sales and delivery needs across the team  
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
  • Execute on and share best practices with and across your Tesla location 
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
  • Ability to explain complex topics to customers in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
  • Ability to work independently and as part of a team
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
  • Valid driving license held for a minimum of 2 years 

Similar Jobs

lifechruh - IT Hardware Support Engineer

lifechruh

Edmond, Oklahoma, United States (On-Site)
1 Year ago
Krafton - Data Engineer

Krafton

Seoul, South Korea (On-Site)
1 Month ago
Saronic Technologies - Machine Shop Manager

Saronic Technologies

Austin, Texas, United States (On-Site)
2 Weeks ago
Aptive - Product Engineer

Aptive

Wuhan, Hubei, China (On-Site)
1 Year ago
seeking alpha - Junior Technical Product Manager – AI

seeking alpha

Ukraine (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Thales - Middle Data Engineer

Thales

Bucharest, Bucharest, Romania (On-Site)
3 Months ago
Mercury - Associate General Counsel, Product and Privacy

Mercury

San Francisco, California, United States (On-Site)
3 Months ago
TransUnion - Platform Software Developer

TransUnion

(Remote)
3 Months ago
Rapt studio - Designer (Interior Design/Architecture)

Rapt studio

San Francisco, California, United States (Hybrid)
10 Months ago
Sailpoint - Staff Software Engineer (FedRAMP)

Sailpoint

Austin, Texas, United States (Hybrid)
1 Month ago
CD PROJEKT RED - Engineering Director

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Rackspace Technology - Data Modeller – Healthcare Domain

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
1 Month ago
attentive - Revenue Operations Analyst

attentive

United States (Remote)
1 Month ago
PayPal - Manager, Enterprise Platform Growth

PayPal

San Jose, California, United States (Hybrid)
3 Weeks ago
IGN - Senior Project Manager, Creative Solutions

IGN

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Greenhithe, England, United Kingdom

Lockwood - Environment Artist

Lockwood

Nottingham, England, United Kingdom (On-Site)
3 Months ago
Saviynt - Sales Development Representative

Saviynt

London, England, United Kingdom (Remote)
1 Month ago
USE Insider - Solution Architect

USE Insider

London, England, United Kingdom (Hybrid)
1 Month ago
Scale AI - Engineering Manager, GenAI Applications

Scale AI

London, England, United Kingdom (On-Site)
3 Weeks ago
Interactive Brokers - Technical Client Support - German speaking (Hybrid working)

Interactive Brokers

London, England, United Kingdom (Hybrid)
10 Months ago
Hawkeye Innovations - Match Operations Assistant - Newcastle

Hawkeye Innovations

Newcastle Upon Tyne, England, United Kingdom (On-Site)
3 Months ago
ClearPoint Recruitment - Lead Generator

ClearPoint Recruitment

Newcastle Upon Tyne, England, United Kingdom (On-Site)
5 Years ago
Thousand Eyes - Principal Software Engineer, Endpoint

Thousand Eyes

London, England, United Kingdom (Hybrid)
1 Month ago
Brillio - Client Partner - Insurance

Brillio

London, England, United Kingdom (Hybrid)
3 Months ago
Rockstar Games - Tools Programmer (Mid/Senior)

Rockstar Games

Dundee, Scotland, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!