Delivery Advisor

2 Months ago • 2 Years + • Operations

Job Summary

Job Description

As a Delivery Advisor at Tesla in Bluewater, Kent, you'll guide customers through the Tesla vehicle delivery process, ensuring a seamless and exceptional experience. This involves validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting them with financing, trade-ins, and registration. You'll communicate delivery timelines, address customer concerns, ensure accurate documentation, and collaborate with other Tesla teams. Responsibilities include conducting vehicle handovers, meeting delivery targets, managing multiple tasks, and maintaining accurate records in internal systems. You'll also educate customers on the Tesla ecosystem and handle sales administrative duties, working closely with stakeholders to achieve timely revenue recognition and cash collection. Strong operations, problem-solving, and communication skills are essential, along with a passion for Tesla's mission and products.
Must have:
  • Strong operations skills
  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Valid driving license (2+ years)
  • Teamwork and independence
Perks:
  • Dynamic work environment
  • Innovative technology
  • Ongoing training and development
  • Competitive compensation and benefits
  • Safe and fun workplace

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 


We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
  • Take over the customer once the order has been placed and guide them through the delivery process
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
  • Ensure that all required documentation is completed accurately and on time
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
  • Conduct vehicle handovers and
  • Meet or exceed delivery targets and performance metrics

 

General duties: 

  • Operate with a flexible mindset to support sales and delivery needs across the team  
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
  • Execute on and share best practices with and across your Tesla location 
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
  • Ability to explain complex topics to customers in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
  • Ability to work independently and as part of a team
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
  • Valid driving license held for a minimum of 2 years 

Similar Jobs

Milestone - Technical Support with French or Dutch

Milestone

Barcelona, Catalonia, Spain (Hybrid)
1 Week ago
Ubisoft - Native Japanese Localization Tester

Ubisoft

Chengdu, Sichuan, China (On-Site)
9 Months ago
Altagram Group - Localization Engineer –  APAC Region (m/f/d) - Video Game Localization

Altagram Group

Australia (Remote)
4 Months ago
Ubisoft - Lead FX Artist

Ubisoft

Montpellier, Occitanie, France (On-Site)
4 Weeks ago
Hawk Eye Innovations - Football Systems Operator

Hawk Eye Innovations

Salzburg, Salzburg, Austria (On-Site)
3 Weeks ago
Niantic - Wayfarer Operations Program Lead

Niantic

San Francisco, California, United States (Hybrid)
2 Weeks ago
Google - Business Operations and Planning Lead, Trust and Safety

Google

Washington, District Of Columbia, United States (On-Site)
6 Days ago
Xsolla - Chief of Staff to the President

Xsolla

Los Angeles, California, United States (Remote)
1 Week ago
Netflix - Software Engineer (L5) - Live Control Room Automation

Netflix

Los Gatos, California, United States (On-Site)
1 Week ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

London, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Treasury Support Associate

PwC

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
6 Months ago
ByteDance - Finance Business Partner- Global Marketing & Operations

ByteDance

New York, New York, United States (On-Site)
5 Days ago
Netflix - Senior Research Analyst, Consumer Insights

Netflix

(On-Site)
5 Months ago
ION - Data Engineer, Italy

ION

Italy (Hybrid)
6 Months ago
CD PROJEKT RED - Producer, Franchise Management

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Weeks ago
lowpixel studios - QA Tester (Remote)

lowpixel studios

(Remote)
4 Months ago
Haptic - Art Director

Haptic

(Remote)
3 Months ago
Google - Security Analyst, Google Cloud Business Platform

Google

Hyderabad, Telangana, India (On-Site)
1 Week ago
Google - Program Manager, Supply Chain, Product Delivery

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Easygo - Product Designer

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Greenhithe, England, United Kingdom

Scanline VFX - Senior Compositor

Scanline VFX

London, England, United Kingdom (Remote)
4 Weeks ago
Google - Senior Strategic Negotiator, Data Center Energy

Google

London, England, United Kingdom (On-Site)
1 Week ago
The Walt Disney Company - Solutions Engineer Placement Year 25/26

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Week ago
Microsoft - Member of Technical Staff, Product Engineer

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
AGS - American Gaming Systems - Senior Regulatory Compliance Specialist

AGS - American Gaming Systems

United Kingdom (Remote)
2 Weeks ago
ByteDance - (EUI) Solutions Architect - Byteplus

ByteDance

London, England, United Kingdom (On-Site)
5 Months ago
Lockwood - Senior Data Analyst

Lockwood

United Kingdom (Remote)
2 Days ago
Tesla - Senior Operations Specialist (Accounts Receivable), Leasing

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Rocket Science - Software Engineer - Unreal

Rocket Science

Cardiff, Wales, United Kingdom (Hybrid)
4 Weeks ago
The Walt Disney Company - Application Development Manager

The Walt Disney Company

London, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

OKX - Team Lead, AML Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Keywords Studios - IT Senior Support Manager

Keywords Studios

County Dublin, Ireland (Hybrid)
5 Days ago
Playtika - Games R&D-Production Support Team Leader

Playtika

Poland (Hybrid)
4 Months ago
Every matrix - Head of Managed Services

Every matrix

London, England, United Kingdom (Hybrid)
4 Weeks ago
Netflix - Senior Manager, Post Services, LATAM Operations

Netflix

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
ByteDance - Datacenter Operation Lead, Infrastructure Engineering

ByteDance

Kulai, Johor, Malaysia (On-Site)
2 Months ago
PlayStation Global - Director, People Technology Services

PlayStation Global

Aliso Viejo, California, United States (On-Site)
1 Day ago
ByteDance - Benefits Program Manager

ByteDance

Los Angeles, California, United States (On-Site)
1 Week ago
Google - Data Center Operations Manager

Google

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Days ago
ByteDance - LLM Global Data - LLM Safety Performance Operations Team Lead

ByteDance

Singapore (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug