Delivery Advisor
Job Summary
Job Description
As a Tesla Delivery Advisor in Brent Cross, London, you'll guide customers through the vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing communication and expectations, addressing customer concerns, ensuring accurate documentation, coordinating with other teams, conducting vehicle handovers, meeting delivery targets, and adhering to internal processes. You'll need strong operations skills, excellent communication, problem-solving abilities, attention to detail, and a passion for Tesla's mission. The role requires effective teamwork and the ability to manage multiple priorities in a fast-paced environment.
Must have:
- Strong operations and problem-solving skills
- Excellent communication and interpersonal skills
- Attention to detail and accuracy
- Ability to manage multiple priorities
- Passion for Tesla's mission
Perks:
- Dynamic and fast-paced environment
- Innovative technology and tools
- Ongoing training and development
- Competitive compensation and benefits
- Safe, clean, and fun workplace
2 skills required
Job Details
What to ExpectWhat You’ll DoWhat You’ll Bring
As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Take over the customer once the order has been placed and guide them through the delivery process
- Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
- Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
- Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
- Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
- Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
- Ensure that all required documentation is completed accurately and on time
- Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
- Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
- Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
- Conduct vehicle handovers and
- Meet or exceed delivery targets and performance metrics
General duties:
- Operate with a flexible mindset to support sales and delivery needs across the team
- Ensure that customer details and all actions are accurately tracked and updated in our internal systems
- Execute on and share best practices with and across your Tesla location
- Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
- In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
- Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
- Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
- Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
- Ability to explain complex topics to customers in simple terms
- Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
- Ability to work independently and as part of a team
- Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
- Valid driving license held for a minimum of 2 years
Similar Jobs
Palo Alto Networks
Santa Clara, California, United States (On-Site)
• 1 Month ago
WebFX
Harrisburg, Pennsylvania, United States (On-Site)
• 8 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
bytedance
San Jose, California, United States (On-Site)
• 8 Months ago
Zones
Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
• 1 Month ago
Apple
San Diego, California, United States (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Jobs in London, England, United Kingdom
Imanage
Belfast, Northern Ireland, United Kingdom (Hybrid)
• 2 Months ago
Saviynt
London, England, United Kingdom (Remote)
• 3 Weeks ago
AliveCor
London, England, United Kingdom (On-Site)
• 1 Month ago
Get notifed when new similar jobs are uploaded
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
