Delivery Advisor

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

As a Delivery Advisor at Tesla in Drammen, you'll guide customers through the vehicle delivery process, ensuring a seamless and exceptional experience. This includes validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing delivery timelines, addressing customer questions, and ensuring accurate documentation. You'll work closely with other teams (Delivery Experience and Service) to provide a holistic customer experience, meeting or exceeding delivery targets and performance metrics. Strong operational, problem-solving, and communication skills are essential, along with a passion for Tesla's mission.
Must have:
  • Strong operational skills
  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Teamwork and independence
  • Passion for Tesla's mission

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. 

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.  

What You’ll Do
  • Take over the customer once the order has been placed and guide them through the delivery process 
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
  • Ensure that all required documentation is completed accurately and on time 
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
  • Conduct vehicle handovers and  
  • Meet or exceed delivery targets and performance metrics 
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment 
  • Good problem-solving skills, with the ability to
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues 
  • Ability to explain complex topics to customer in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time 
  • Ability to work independently and as part of a team 
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience 

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