Delivery Advisor

4 Months ago • All levels

Job Summary

Job Description

As a Delivery Advisor at Tesla in Drammen, you'll guide customers through the vehicle delivery process, ensuring a seamless and exceptional experience. This includes validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing delivery timelines, addressing customer questions, and ensuring accurate documentation. You'll work closely with other teams (Delivery Experience and Service) to provide a holistic customer experience, meeting or exceeding delivery targets and performance metrics. Strong operational, problem-solving, and communication skills are essential, along with a passion for Tesla's mission.
Must have:
  • Strong operational skills
  • Excellent communication skills
  • Problem-solving abilities
  • Attention to detail
  • Teamwork and independence
  • Passion for Tesla's mission

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. 

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.  

What You’ll Do
  • Take over the customer once the order has been placed and guide them through the delivery process 
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
  • Ensure that all required documentation is completed accurately and on time 
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
  • Conduct vehicle handovers and  
  • Meet or exceed delivery targets and performance metrics 
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment 
  • Good problem-solving skills, with the ability to
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues 
  • Ability to explain complex topics to customer in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time 
  • Ability to work independently and as part of a team 
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience 

Similar Jobs

Larian Studios - Sound Designer

Larian Studios

Quebec, Canada (On-Site)
3 Months ago
Zscaler - Principal Machine Learning Engineer

Zscaler

San Jose, California, United States (Hybrid)
1 Month ago
Xerox - Sr. Security Engineer, Product Security

Xerox

Bengaluru, Karnataka, India (On-Site)
7 Months ago
ISG - Tango Developer - SSE / SubCon

ISG

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Sportskeeda - Content Writer - College Basketball/NBA & WNBA

Sportskeeda

India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

HCL Tech - Customer Success Representative, Named Accounts (Hungarian Speaker)

HCL Tech

Bucharest, Bucharest, Romania (On-Site)
2 Days ago
Simcorp - Senior Operations Specialist / Derivatives

Simcorp

Manila, Metro Manila, Philippines (On-Site)
2 Days ago
Axon - Training Specialist (Fusus)

Axon

New York, United States (Hybrid)
1 Month ago
creative assembly - Senior / Principal VFX Artist

creative assembly

Horsham, England, United Kingdom (Hybrid)
4 Months ago
Qualcomm - Office Administrator

Qualcomm

Hanoi, Vietnam (On-Site)
1 Week ago
Sega (UK) - Senior / Principal VFX Artist

Sega (UK)

United Kingdom (Hybrid)
1 Month ago
Fanatee - BI Engineer

Fanatee

(Hybrid)
9 Months ago
Zones - Manager Sales Enablement

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
3 Weeks ago
SciPlay - Business Intelligence Developer

SciPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
6 Months ago
Axon - Senior Field Engineer, ALPR

Axon

Scottsdale, Arizona, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Drammen, Buskerud, Norway

Tesla - Real Estate Internship

Tesla

Oslo, Oslo, Norway (On-Site)
4 Months ago
Tesla - Service Technician

Tesla

Rogaland, Norway (On-Site)
4 Months ago
Tesla - Service Technician

Tesla

Porsgrunn, Telemark, Norway (On-Site)
4 Months ago
Tesla - Sales Advisor

Tesla

Evenes, Nordland, Norway (On-Site)
4 Months ago
Google - Data Center Facilities Technician II, Mechanical

Google

Skien, Telemark, Norway (On-Site)
2 Months ago
Red Rover Interactive - Senior Server programmer

Red Rover Interactive

Oslo, Oslo, Norway (Hybrid)
1 Year ago
Tesla - Service Technician

Tesla

Haugesund, Rogaland, Norway (On-Site)
4 Months ago
Tesla - Tesla Support Advisor (Norwegian speaking)

Tesla

Oslo, Oslo, Norway (On-Site)
4 Months ago
Google - Data Center Facilities Technician, Mechanical

Google

Skien, Telemark, Norway (On-Site)
2 Months ago
Tesla - Store Manager

Tesla

Evenes, Nordland, Norway (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug