Delivery Advisor

6 Months ago • 2 Years +

Job Summary

Job Description

As a Delivery Advisor at Tesla in Dublin, you'll guide customers through the vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing delivery timelines, addressing customer concerns, ensuring accurate documentation, coordinating with other teams, and conducting vehicle handovers. You'll need strong operational skills, problem-solving abilities, excellent communication, attention to detail, and a passion for Tesla's mission. The role involves meeting delivery targets, adhering to processes, and collaborating with colleagues to provide a top-notch customer experience. You will also educate customers on the Tesla ecosystem and available solutions.
Must have:
  • Strong operational skills
  • Excellent communication
  • Problem-solving abilities
  • Attention to detail
  • Passion for Tesla's mission
  • Valid EU/IE driving license (min 2 years)
Perks:
  • Dynamic and fast-paced environment
  • Innovative technology and tools
  • Ongoing training and development
  • Competitive compensation and benefits
  • Safe, clean and fun workplace

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
  • Take over the customer once the order has been placed and guide them through the delivery process
  • Validate and adjust the purchase solution designed by the Sales Advisor to ensure a successful delivery process
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
  • Ensure that all required documentation is completed accurately and on time
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
  • Conduct vehicle handovers 
  • Meet or exceed delivery targets and performance metrics

General duties: 

  • Operate with a flexible mindset to support sales and delivery needs across the team  
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
  • Execute on and share best practices with and across your Tesla location 
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done 
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
  • Ability to explain complex topics to customers in simple terms
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
  • Ability to work independently and as part of a team
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
  • Valid EU/IE driving license held for a minimum of 2 years

Similar Jobs

Justplay - Director of Data

Justplay

Berlin, Berlin, Germany (Remote)
3 Months ago
Housemarque - Lead Environment Artist

Housemarque

Helsinki, Uusimaa, Finland (On-Site)
5 Months ago
Accenture - Business Transformation Manager

Accenture

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Western Digital - Senior Engineer, Manufacturing Engineering

Western Digital

Phra Nakhon Si Ayutthaya, Thailand (On-Site)
2 Months ago
Welltech - Senior Data Engineer

Welltech

Poland (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Adyen - Relationship Manager

Adyen

Berlin, Berlin, Germany (Hybrid)
4 Weeks ago
Motorola solutions - Instructional Designer

Motorola solutions

Vancouver, British Columbia, Canada (On-Site)
3 Months ago
Techland - Senior System Designer - Live Operations

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
1 Month ago
Fallout miami - SOUND DEPARTMENT APPLICATION

Fallout miami

(Remote)
2 Months ago
Abridge - Business Value Analysis Director

Abridge

Chicago, Illinois, United States (Hybrid)
1 Month ago
OKX - Head of Business Intelligence

OKX

Singapore (On-Site)
2 Months ago
hello games - Graphics / Engine Programmer

hello games

Guildford, England, United Kingdom (On-Site)
1 Month ago
hogarth - Copywriter

hogarth

Johannesburg, Gauteng, South Africa (Hybrid)
2 Months ago
Meow Wolf - Director of Production, Exhibition Content and Media

Meow Wolf

Santa Fe, New Mexico, United States (Remote)
2 Weeks ago
Endless Studios - Art Mentor

Endless Studios

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

playrix  - Customer Support Representative (German)

playrix

Ireland (Remote)
9 Months ago
Interactive Brokers - Senior Risk Assessment Analyst

Interactive Brokers

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
PwC - Cloud Security | Manager | Cyber Security | Technology Consulting

PwC

Dublin, County Dublin, Ireland (On-Site)
10 Months ago
PlayStation Global - Director, Software Engineering

PlayStation Global

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
Toast - Senior Software Engineer, Android

Toast

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Rippling - Channel Account Executive - Accountants

Rippling

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Globalization Partners - Senior Software Engineer

Globalization Partners

Ireland (Remote)
3 Months ago
cyara - Senior Customer Success Manager

cyara

Skibbereen, County Cork, Ireland (Hybrid)
3 Months ago
Riot Games - Senior Software Engineer, Combat - R&D Shanghai

Riot Games

Dublin, County Dublin, Ireland (On-Site)
8 Months ago
Qualcomm - Senior/Staff Sensor Design Verification Engineer

Qualcomm

Cork, County Cork, Ireland (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!