Delivery Advisor

6 Months ago • All levels

Job Summary

Job Description

As a Delivery Advisor at Tesla in Evenes, you'll guide customers through the entire vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing, trade-ins, and registration. You'll manage customer communication, address concerns, ensure accurate documentation, coordinate with other Tesla teams (Delivery Experience and Service), meet delivery targets, and conduct vehicle handovers. Strong operational and problem-solving skills, excellent communication, and attention to detail are essential. You'll need the ability to explain complex topics simply and work effectively both independently and as part of a team. Success requires a passion for Tesla's mission and a commitment to exceeding customer expectations.

Must have:

Strong operational skills
Excellent communication skills
Problem-solving abilities
Attention to detail
Teamwork and independence

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

Take over the customer once the order has been placed and guide them through the delivery process
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
Ensure that all required documentation is completed accurately and on time
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
Conduct vehicle handovers and
Meet or exceed delivery targets and performance metrics

What You’ll Bring

Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
Good problem-solving skills, with the ability to
Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
Ability to explain complex topics to customer in simple terms
Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
Ability to work independently and as part of a team
Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience