Delivery Advisor

4 Months ago • All levels

Job Summary

Job Description

As a Delivery Advisor at Tesla in Helsinki (Vantaa), you'll guide customers through the Tesla vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing timely delivery, addressing customer questions, ensuring accurate documentation, and coordinating with other Tesla teams. You'll conduct vehicle handovers, meet delivery targets, and contribute to a positive customer experience by utilizing strong communication, problem-solving, and operational skills. You'll also execute on sales administrative duties, track customer data, share best practices, and educate customers on the Tesla ecosystem.
Must have:
  • Guide customers through delivery process
  • Validate and adjust purchase solutions
  • Manage customer financing and trade-ins
  • Ensure accurate documentation and timely delivery
  • Strong communication and problem-solving skills

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. 

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.  

What You’ll Do

Responsibilities: 


  • Take over the customer once the order has been placed and guide them through the delivery process 
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
  • Ensure that all required documentation is completed accurately and on time 
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
  • Conduct vehicle handovers and  
  • Meet or exceed delivery targets and performance metrics 

 

General duties:  


  • Operate with a flexible mindset to support sales and delivery needs across the team   
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems  
  • Execute on and share best practices with and across your Tesla location  
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs   
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done   
  • Manage any additional duties to support wider business requirements 
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment 
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise 
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues 
  • Ability to explain complex topics to customers in simple terms 
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time 
  • Ability to work independently and as part of a team 
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience

Similar Jobs

SSC Technologies - Associate Manager, Private Markets Accounting

SSC Technologies

Dallas, Texas, United States (Hybrid)
3 Weeks ago
T systems - Java Developer

T systems

Pune, Maharashtra, India (Hybrid)
4 Days ago
Philips - Sales, Channel Account Manager, AED

Philips

Montreal, Quebec, Canada (On-Site)
1 Month ago
Argus - Software Engineer (Infrastructure/Backend)

Argus

Indonesia (Remote)
3 Months ago
Trend Micro - (Sr.) Backend Engineer

Trend Micro

Taipei City, Taiwan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Infosys - Java FullStack Developer

Infosys

Mexico City, Mexico City, Mexico (Hybrid)
2 Months ago
Accenture - Payroll Operations New Associate

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Microsoft - Research Intern - Quantum Computing

Microsoft

California, United States (On-Site)
2 Months ago
Nintendo - Product Tester I

Nintendo

Redmond, Washington, United States (On-Site)
10 Months ago
Insight Software - Manager, Engineering (C#, SQL, BI)

Insight Software

Hyderabad, Telangana, India (On-Site)
4 Weeks ago
whoop - Senior Hardware Quality Engineer (Accessories)

whoop

Boston, Massachusetts, United States (On-Site)
3 Months ago
Roblox - Senior Software Engineer, Virtual Economy Optimization

Roblox

San Mateo, California, United States (On-Site)
2 Weeks ago
cyara - Senior Professional Services Consultant

cyara

United Kingdom (Remote)
1 Month ago
Qualcomm - WLAN Host - Sr Engineer

Qualcomm

Chennai, Tamil Nadu, India (On-Site)
2 Weeks ago
Rockstar Games - Animator: Narrative Gameplay (All Levels)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Uusimaa, Finland

redlynx - Product Manager

redlynx

Helsinki, Uusimaa, Finland (Hybrid)
1 Month ago
metacore - Creative Lead

metacore

Helsinki, Uusimaa, Finland (Hybrid)
3 Weeks ago
Tesla - Service Advisor

Tesla

Uusimaa, Finland (On-Site)
4 Months ago
Alpha Sense - Senior Software Engineer

Alpha Sense

Helsinki, Uusimaa, Finland (Hybrid)
1 Month ago
Tesla - Service Advisor

Tesla

Raisio, Southwest Finland, Finland (On-Site)
4 Months ago
dun bradstreet - Senior Data Analyst

dun bradstreet

Helsinki, Uusimaa, Finland (Hybrid)
2 Months ago
supercell - Senior Game Programmer

supercell

Helsinki, Uusimaa, Finland (On-Site)
2 Months ago
metacore - Producer

metacore

Helsinki, Uusimaa, Finland (Hybrid)
4 Months ago
Iceflake  - Game Designer

Iceflake

Tampere, Pirkanmaa, Finland (Hybrid)
1 Year ago
Keywords Studios - Expert Subtitle Translator/QCer: English to Finnish

Keywords Studios

Finland (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug