Delivery Advisor

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

As a Delivery Advisor at Tesla in Helsinki (Vantaa), you'll guide customers through the Tesla vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing timely delivery, addressing customer questions, ensuring accurate documentation, and coordinating with other Tesla teams. You'll conduct vehicle handovers, meet delivery targets, and contribute to a positive customer experience by utilizing strong communication, problem-solving, and operational skills. You'll also execute on sales administrative duties, track customer data, share best practices, and educate customers on the Tesla ecosystem.
Must have:
  • Guide customers through delivery process
  • Validate and adjust purchase solutions
  • Manage customer financing and trade-ins
  • Ensure accurate documentation and timely delivery
  • Strong communication and problem-solving skills

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. 

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.  

What You’ll Do

Responsibilities: 


  • Take over the customer once the order has been placed and guide them through the delivery process 
  • Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 
  • Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 
  • Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 
  • Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines 
  • Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 
  • Ensure that all required documentation is completed accurately and on time 
  • Closely adhere to all processes to ensure a speedy revenue recognition and cash collection 
  • Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 
  • Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction 
  • Conduct vehicle handovers and  
  • Meet or exceed delivery targets and performance metrics 

 

General duties:  


  • Operate with a flexible mindset to support sales and delivery needs across the team   
  • Ensure that customer details and all actions are accurately tracked and updated in our internal systems  
  • Execute on and share best practices with and across your Tesla location  
  • Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs   
  • In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done   
  • Manage any additional duties to support wider business requirements 
What You’ll Bring
  • Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment 
  • Good problem-solving skills, with the ability to anticipate and address potential issues before they arise 
  • Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues 
  • Ability to explain complex topics to customers in simple terms 
  • Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time 
  • Ability to work independently and as part of a team 
  • Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience

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