Delivery Advisor

4 Months ago • All levels

Job Summary

Job Description

As a Delivery Advisor at Tesla in Helsinki (Vantaa), you'll guide customers through the Tesla vehicle delivery process, ensuring a seamless and exceptional experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, supporting financing and trade-ins, managing timely delivery, addressing customer questions, ensuring accurate documentation, and coordinating with other Tesla teams. You'll conduct vehicle handovers, meet delivery targets, and contribute to a positive customer experience by utilizing strong communication, problem-solving, and operational skills. You'll also execute on sales administrative duties, track customer data, share best practices, and educate customers on the Tesla ecosystem.

Must have:

Guide customers through delivery process
Validate and adjust purchase solutions
Manage customer financing and trade-ins
Ensure accurate documentation and timely delivery
Strong communication and problem-solving skills

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

Job Details

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What You’ll Do

Responsibilities:

Take over the customer once the order has been placed and guide them through the delivery process
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
Ensure that all required documentation is completed accurately and on time
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
Conduct vehicle handovers and
Meet or exceed delivery targets and performance metrics

General duties: 

Operate with a flexible mindset to support sales and delivery needs across the team  
Ensure that customer details and all actions are accurately tracked and updated in our internal systems 
Execute on and share best practices with and across your Tesla location 
Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs  
In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done  
Manage any additional duties to support wider business requirements

What You’ll Bring

Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
Ability to explain complex topics to customers in simple terms
Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
Ability to work independently and as part of a team
Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience