Delivery Advisor

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. 

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.  

• Take over the customer once the order has been placed and guide them through the delivery process 

• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process 

• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla 

• Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process 

• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise 

• Ensure that all required documentation is completed accurately and on time 

• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience 

• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction

• Meet or exceed delivery targets and performance metrics