Job Description
- Guide customers through the delivery process
- Ensure complete and accurate documentation
- Excellent communication and problem-solving skills
- Fluency in English and Polish
- Meet delivery targets and resolve customer issues
- Career development and further education
- Competitive salary and benefits package
- Tesla shares or Cash Award
- Health insurance program
- Employee discount
You're motivated, want to succeed, and be guided by Tesla's mission to accelerate the world's transition to sustainable energy. You'll be part of a larger sales and delivery team that works closely and flexibly together on all tasks.
We offer
Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount
Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy
- Delivery process: You take over the customer as soon as the order has been placed and guide them through the delivery proces
- Detail-oriented: You accompany customers who have made their purchase without prior interaction with Tesla by ensuring that all required documents are completed correctly and on time
- Customer advice and support: You will communicate regularly with customers to set the right expectations and inform them about the current status of delivery deadlines, as well as clarify customer questions and concerns regarding the delivery process and find solutions to any problems that arise
- Plan and prepare: You will coordinate with other members of the Tesla team, including the Delivery Experience team and the service team, on a daily basis to ensure a seamless and exceptional customer journey
- Completion and handover: Your daily priority is to perform vehicle handovers and ensure that all customers are happy with their delivery and that any issues are resolved to their satisfaction
- Success-oriented: Meeting or exceeding delivery targets and key performance indicators should motivate you every day
- Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
- Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships
- Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment
- Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise
- Motivation: You have attention to detail and a focus on accuracy
- Language skills: You can communicate, read and write fluently in English and local language
- Eligible: You have a valid driver's license
