Job Description
Corsair seeks a detail-oriented Delivery Execution Specialist to ensure accurate and efficient shipment processes. Key responsibilities include monitoring in-transit shipments, assessing delay risks, contacting carriers and forwarders to research missing shipments, collaborating with warehouse staff on internal transfers, working with Sales Ops to resend shipments when needed, initiating claims for lost or damaged goods, and representing customer expectations regarding shipment communication. The ideal candidate possesses a Bachelor's degree in a related field, 2+ years of experience in logistics/sales ops/customer service, strong attention to detail, excellent communication skills, proficiency in Excel, and a proactive problem-solving approach.
Must Have:
- Bachelor's degree in related field
- 2+ years in logistics/sales ops/customer service
- Strong attention to detail
- Excellent communication skills
- Proficiency in Excel
- Problem-solving skills
Job Info
Job Description
General Purpose:
Corsair is seeking a dedicated and detail-oriented Shipment Discrepancy Analyst to ensure that our shipment processes meet the highest standards of accuracy and efficiency. By diligently tracking and investigating discrepancies reported by our customers, you will play a pivotal role in upholding Corsair's reputation for unmatched customer service.
Key Responsibilities:
- Monitor in-transit shipments and assess risk of delays
- Contact parcel carriers and freight forwarders to research for missing shipments
- Work with warehouse staff to ensure internal transfers receipts are transacted promptly
- Work with Sales Ops team to resend shipments when required
- Initiate the claims process for lost or damaged shipments
- Represent the voice of the customer expectations for shipment related communication
Essential Skills and Experience:
- Bachelor's degree in a related field.
- 2+ years working in logistics/sales ops/customer service
- Very strong attention to detail
- Communication with strong presentation skills
- Proficiency in Excel
- Self-Starter
- Problem Solver/Innovative
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