Delivery Manager - Live Operations

Responsibilities:

• Owning and managing the backlog of all requests coming from live operators and vendors through Tech support, Commercial and external Testing laboratories.
• Leading review meetings together with product team to analyze and distribute requests to responsible team.
• Working closely with different departments in the company to build roadmap for delivering all requests based on their urgency, teams’ capabilities and capacity.
• Communicating regularly with commercial and operations teams, providing them with clear updates of ongoing progress of high critical requests from the backlog.
• Working with development and dev ops teams to ensure the readiness of new version releases on production across all data centers.
• Building weekly and monthly reports to represent an overview of ongoing and planned work for requests in Live Operation pool and upcoming company releases.
• Suggesting advancements to workflows and service requests to improve automation and reduce manual work.
• Participating in the driving of improvement of ways of working, standards, and principles

What We're Looking For

Requirements:

• High proficiency in English, excellent oral and written communication in English is a must
• 2+ years of software project management experience.
• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Experience with JIRA and Confluence is a must. Experience with other Atlassian products is advantage.
• Advanced proficiency in enterprise ticketing systems (ServiceNow and Freshservice preferred).
• Experience with change management policies implementation is a benefit
• Proactive, detail-attentive individual; self-motivated, goal oriented, team player.
• Exceptional interpersonal skills, open-minded, out-of-the-box thinker.
• Ability to communicate equally well with clients, managers, team leaders, developers.
• Ability to motivate and drive colleagues towards success.
• Able to comprehend any business-related information from various sources (such as BI, media, etc.)
• Excellent analysis skills.
• Exceptional presentation skills.
• Capable of handling and managing multiple projects – excellent multitasking skills are must
• Any Scrum Master, PM or PO certification is a benefit

Travel Expectations

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.