Delivery Operations Manager

2 Months ago • All levels • Operations

Job Summary

Job Description

As a Delivery Operations Manager at Tesla, you'll lead and optimize end-to-end delivery operations across Germany. This includes overseeing logistics, vehicle registration, fleet management, finance/collections, and all related documentation. You'll analyze processes, identify improvements, and collaborate with Sales, Delivery, and Service teams to enhance efficiency and customer experience. You'll mentor and develop a high-performing team, prioritizing safety and exceeding targets. Strategic planning and collaboration with the Market Leader are essential to achieving market growth and meeting future demands. You will design operations to minimize vehicle dwell time, optimize vehicle and customer readiness and ultimately deliver excellent customer experiences.
Must have:
  • Strong people leadership
  • Operational excellence experience
  • Meeting/exceeding targets
  • Process analysis & improvement
  • Cross-functional collaboration
  • Team building & development
  • Excellent communication (English & German)
  • Valid driver's license
Perks:
  • Career development & training
  • Competitive salary & benefits
  • Tesla stock options/cash award
  • 30 days vacation
  • 13th-month salary
  • Company pension plan option
  • Deutschlandticket subsidy

Job Details

What to Expect
Our Delivery Operations Manager is a critical member of the leadership team and serve as a beacon of operational excellence in the market. They act as brand ambassador, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.


What we offer:

  • Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training programs, and further education (e.g., high-voltage training, management courses)
  • Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the heart of everything we do
  • Innovative Projects and Technologies: You'll have the chance to work on groundbreaking projects and technologies shaping the future of the automotive industry and sustainable energy
  • Benefits and Additional Perks: Expect a competitive salary and benefits package, which includes Tesla stock options or a cash award, access to our corporate benefits program, 30 days of vacation, a 13th-month salary, as well as the option for a company pension plan and a subsidy for the Deutschlandticket
  • Engaged Team and Positive Work Environment: Join a dedicated and motivated team with great team spirit and outstanding collaboration. Be part of a team contributing to a sustainable future and renewable energy
What You’ll Do
  • Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success
  • Analyse, develop & improve: We look to you to analyse, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
  • Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities
  • Champion your team: We trust you to lead, build, and develop our brilliant Operations team You recognize potential and are committed to continuously growing your people. And you always act with safety in mind
  • Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
  • Strategize: Partnering with the Market Leader you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organisation with the aim to meet both current and future demands
What You’ll Bring
  • You are a strong people leader, experienced within operations and with proven track record of meeting and exceeding targets and goals. You engage, energize, and promote an inclusive team environment
  • Knowledgeable and analytical: You have the ability and drive to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice
  • You are operational and strategic in your leadership, while always remaining hands-on
  • On time: You have a strong ability to prioritize, manage multiple projects and deliver on business critical deadlines
  • You are experienced within change management, with the proven ability to lead and engage people through and beyond change
  • You have the ability to communicate effectively and respectfully in English and in German
  • You hold a valid Driver’s License

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