Delivery Operations Partner Management Leaders

5 Months ago • 4 Years + • Operations

Job Details

Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM
If you want to feel the heartbeat of Trendyol, you’re in the right place! The Operations Team manages end-to-end operational activities and development processes in the competitive marketplace. Within the Operations Team, there are six main focused disciplines: Planning, Analytics, Cost & Charge, Fulfillment Operations, Operational Excellence, Seller and Delivery Operations, Warehouse Design, and Business Intelligence.
We are all working towards the same purpose: to create a positive impact in our ecosystem by enabling commerce through technology. 

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

YOUR MAIN RESPONSIBILITIES

    • Collaborate with delivery partners in order to ensure high-level customer/seller satisfaction
    • Leading and supporting team while analyze delivery experience KPIs on a daily basis and monitor 3PL performance to eliminate defects,
    • Track and solve problematic cases in delivery processes for Trendyol Customers & Sellers,
    • Direct and coordinate delivery partners as a single point of contact to improve the delivery experience,
    • Continuously reduce pain points for the customers/sellers, through working closely,
    • Engage with projects, to provide insights into customer/seller needs and requirements, to improve quality of experience and journey,
    • Interpret and synthesize customer/seller feedbacks from various sources (surveys, operational data, contact center data, social media, organizations and research,
    • Regular measurement of customer/seller engagement KPI's and making necessary arrangements by detecting improvement areas,
    • Follow e-commerce & marketplace environment best practices, develop projects that will improve customer/seller engagement and follow up the actions to be taken by other teams with delivery partners/cargo companies and related departments

QUALITIES WE'RE LOOKING FOR

    • Bachelor’s degree from reputable universities (engineering, business administration, economy etc.). Masters degree is a plus,
    • Minimum 4+ years of experience. E-commerce experience and delivery operations are plus,
    • Minimum 2+ years of team leadership
    • Customer-driven and analytical mindset with a desire and ability to identify and resolve seller problems,
    • Exceptional communication, persuasion and team working skills,
    • Proactive and results oriented approachOpen minded, innovative conceptual thinking ability,
    • Excellent verbal, written and presentation skills in English,
    • Experienced in "agile" working environment and project and familiar with project iteration culture,
    • Able to work within a dynamic and fast-paced environment
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.


We're looking forward to receiving your application!

We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.

Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.

We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).

This working model applies to our hybrid job postings; on-site roles require being based in an office work environment.


Discover more about our #LifeatTrendyol and our culture on our WebsiteLinkedIn and YouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

Similar Jobs

Playtech - Junior Cloud Security Engineer

Playtech

Kyiv, Kyiv City, Ukraine (On-Site)
5 Months ago
DraftKings - Senior Manager of Data Engineering, Regulatory

DraftKings

Boston, Massachusetts, United States (On-Site)
2 Weeks ago
Mattel  Inc  - Market Research Manager

Mattel Inc

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
AppLovin - Analyst, Business Operations

AppLovin

Beijing, Beijing, China (On-Site)
3 Months ago
IGT - Marketing Analyst

IGT

Austin, Texas, United States (On-Site)
3 Months ago
HoYoverse - Customer Service - Senior Player Support Specialist (Tier 2)

HoYoverse

Singapore (On-Site)
4 Months ago
undefined - Customer Success Manager, West

United States (Remote)
5 Months ago
The Walt Disney Company - MXP Operations Manager

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Month ago
Thumbtack - Program Manager - Trust and Safety

Thumbtack

Ontario, Canada (Remote)
1 Month ago
Eleven Labs - AI Safety Operations

Eleven Labs

United States (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

EXUSIA - MS BI Architect

EXUSIA

Hyderabad, Telangana, India (Remote)
1 Month ago
Hitachi - Dynamics CE Functional Architect (remote/must be Argentina- or LATAM-based)

Hitachi

Buenos Aires, Buenos Aires, Argentina (Remote)
5 Months ago
PwC - IN-Senior Associate_ Data Governance _D&A_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Milk Visual Effects - Business Development Director

Milk Visual Effects

(On-Site)
3 Months ago
Ubisoft - Esports Business Intelligence Specialist

Ubisoft

Paris, Île-de-France, France (Hybrid)
1 Week ago
Skillz - Lead Data Engineer

Skillz

Las Vegas, Nevada, United States (On-Site)
5 Months ago
PlayStation Global - Senior Manager, Live Services Revenue Forecasting

PlayStation Global

Aliso Viejo, California, United States (Remote)
3 Months ago
Mattel  Inc  - Market Research Manager

Mattel Inc

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Playtech - Technical Account Manager

Playtech

Tartu, Tartu County, Estonia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in İstanbul, İstanbul, Türkiye

Good Job Games - Senior Software Engineer

Good Job Games

İstanbul, Türkiye (On-Site)
4 Months ago
Bigger Games - Illustrator

Bigger Games

İstanbul, Türkiye (On-Site)
10 Months ago
Garena - General Marketing (Turkey Based)

Garena

İstanbul, Türkiye (On-Site)
4 Months ago
RoofStack - Senior Backend Developer

RoofStack

İstanbul, İstanbul, Türkiye (On-Site)
1 Week ago
USE Insider - Global Rewards Specialist (Hybrid)

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
5 Months ago
Good Job Games - Game Developer

Good Job Games

İstanbul, Türkiye (On-Site)
6 Months ago
Codeway - Product Intern

Codeway

İstanbul, Türkiye (On-Site)
2 Months ago
Ruby game studio - Game UI/UX Artist

Ruby game studio

İzmir, İzmir, Türkiye (On-Site)
4 Weeks ago
USE Insider - Technical Support Engineer (Javascript)

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
5 Months ago
Trendyol - Data Science Team Lead - Dolap

Trendyol

İstanbul, İstanbul, Türkiye (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Epic Games - Live Operations Analyst

Epic Games

(On-Site)
2 Months ago
Samsung Semiconductor - Technical Program Manager, FIPS 140

Samsung Semiconductor

San Jose, California, United States (Hybrid)
2 Weeks ago
Dream Sports - Manager - Product Operations

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Netflix - Associate, Technology Finance & Strategy - Cloud Operations

Netflix

Los Gatos, California, United States (On-Site)
5 Months ago
Netflix - Engineering Manager, Security Incident Response

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
Inkittt - VP of Operations

Inkittt

San Francisco, California, United States (Hybrid)
3 Months ago
Twitch - Strategy & Operations Manager

Twitch

San Francisco, California, United States (On-Site)
1 Week ago
ByteDance - LLM Training Operation (Language and Creative) - Specialist

ByteDance

Singapore (On-Site)
4 Months ago
Tesla - Service Advisor

Tesla

La Riche, Centre-Val De Loire, France (On-Site)
1 Month ago
Paytm - Area Sales Manager- Deputy Manager -  Hyderabad

Paytm

Hyderabad, Telangana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

İstanbul, İstanbul, Türkiye (Hybrid)

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)

İstanbul, İstanbul, Türkiye (Hybrid)

İstanbul, İstanbul, Türkiye (Hybrid)

Riyadh, Riyadh Province, Saudi Arabia (On-Site)

İstanbul, İstanbul, Türkiye (Hybrid)

İstanbul, İstanbul, Türkiye (On-Site)

İstanbul, İstanbul, Türkiye (Hybrid)

İstanbul, İstanbul, Türkiye (Hybrid)

View All Jobs

Get notified when new jobs are added by Trendyol

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug