Delivery Operations Partner Management Leaders

3 Months ago • 4 Years + • Operations

Job Summary

Job Description

Job Details

Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM
If you want to feel the heartbeat of Trendyol, you’re in the right place! The Operations Team manages end-to-end operational activities and development processes in the competitive marketplace. Within the Operations Team, there are six main focused disciplines: Planning, Analytics, Cost & Charge, Fulfillment Operations, Operational Excellence, Seller and Delivery Operations, Warehouse Design, and Business Intelligence.
We are all working towards the same purpose: to create a positive impact in our ecosystem by enabling commerce through technology. 

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

YOUR MAIN RESPONSIBILITIES

    • Collaborate with delivery partners in order to ensure high-level customer/seller satisfaction
    • Leading and supporting team while analyze delivery experience KPIs on a daily basis and monitor 3PL performance to eliminate defects,
    • Track and solve problematic cases in delivery processes for Trendyol Customers & Sellers,
    • Direct and coordinate delivery partners as a single point of contact to improve the delivery experience,
    • Continuously reduce pain points for the customers/sellers, through working closely,
    • Engage with projects, to provide insights into customer/seller needs and requirements, to improve quality of experience and journey,
    • Interpret and synthesize customer/seller feedbacks from various sources (surveys, operational data, contact center data, social media, organizations and research,
    • Regular measurement of customer/seller engagement KPI's and making necessary arrangements by detecting improvement areas,
    • Follow e-commerce & marketplace environment best practices, develop projects that will improve customer/seller engagement and follow up the actions to be taken by other teams with delivery partners/cargo companies and related departments

QUALITIES WE'RE LOOKING FOR

    • Bachelor’s degree from reputable universities (engineering, business administration, economy etc.). Masters degree is a plus,
    • Minimum 4+ years of experience. E-commerce experience and delivery operations are plus,
    • Minimum 2+ years of team leadership
    • Customer-driven and analytical mindset with a desire and ability to identify and resolve seller problems,
    • Exceptional communication, persuasion and team working skills,
    • Proactive and results oriented approachOpen minded, innovative conceptual thinking ability,
    • Excellent verbal, written and presentation skills in English,
    • Experienced in "agile" working environment and project and familiar with project iteration culture,
    • Able to work within a dynamic and fast-paced environment
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.


We're looking forward to receiving your application!

We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.

Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.

We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).

This working model applies to our hybrid job postings; on-site roles require being based in an office work environment.


Discover more about our #LifeatTrendyol and our culture on our WebsiteLinkedIn and YouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

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