Delivery Operations Specialist
Job Summary
Job Description
The Delivery Operations Specialist at Tesla plays a crucial role in ensuring a seamless and positive customer experience during vehicle delivery. Responsibilities include overseeing administrative tasks at the delivery center, managing appointment calendars, preparing delivery documents, verifying sales orders and registration details, maintaining accurate data in CRM systems, coordinating with other departments (service, logistics) for vehicle preparation and shipment, and developing best practices to enhance customer ownership experience. The ideal candidate will possess excellent organizational and communication skills, thrive in a fast-paced environment, and demonstrate a strong attention to detail. The role requires cross-functional collaboration and a commitment to reflecting Tesla's brand values.
Must have:
- Excellent organization and communication skills
- Detail-oriented and efficient
- Teamwork and collaboration skills
- Proficient in multiple systems
- 3+ years of work experience
Good to have:
- Automotive registration experience
- Experience with CRM systems
Job Details
What to ExpectWhat You’ll Bring
Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.
What You’ll Do- Oversee and coordinate administrative responsibilities at the Delivery center
- Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
- Prepare, print and process delivery documents in an accurate and timely fashion
- Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
- Record information and ensure data quality in our CRM and other systems
- Work with other departments such as service and logistics to coordinate vehicle shipment and prep
- Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
- Perform other related duties based on business needs
- Excellent organization and communication skills
- Comfortable working in a fast paced environment
- Proven ability to work well with others in a team
- Self-starter who is goal-oriented and highly motivated
- Attention to detail
- Willingness to work on a flexible schedule, according to activity volume
- Ability to work across multiple systems
- Bachelor's degree or equivalent combination of education and experience
- Automotive registration and operations experience preferred
- At least 3 years' work experience
- Proficient in English
- Driver license's holder
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