Delivery Operations Specialist

1 Hour ago • 3 Years + • Operations • Undisclosed

About the job

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Job Description

The Delivery Operations Specialist at Tesla plays a crucial role in ensuring a smooth and positive customer experience during vehicle delivery. Responsibilities include overseeing administrative tasks at the delivery center, managing appointment calendars, preparing delivery documents, verifying sales orders and contracts, maintaining data accuracy in CRM systems, coordinating with other departments (service, logistics) for vehicle shipment and preparation, and implementing best practices to enhance the ownership experience. This position requires strong organizational and communication skills, the ability to work effectively in a fast-paced environment, and attention to detail. The ideal candidate will have experience in automotive registration and operations, and proficiency in working across multiple systems.

Must have:

Excellent organizational and communication skills
Proficient in working across multiple systems
Attention to detail
Experience in automotive registration and operations
Ability to work in a fast-paced environment

What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You’ll Do

Oversee and coordinate administrative responsibilities at the Delivery center
Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
Prepare, print and process delivery documents in an accurate and timely fashion
Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
Record information and ensure data quality in our CRM and other systems
Work with other departments such as service and logistics to coordinate vehicle shipment and prep
Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
Perform other related duties based on business needs

What You’ll Bring