Deployment Engineer - Tennessee

6 Months ago • All levels • Customer Service

Job Details

About Mashgin
At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.


Position Summary
This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients.

This role requires someone to be based within the greater Memphis area.

You Will Be

    • Traveling the country launching new locations and helping customers (50-75% travel is expected).
    • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
    • Respond to customer escalations and inquiries, when needed seeking partners to assist. 
    • Maintain a subject-matter expert level of knowledge of deployment systems and software. 
    • Installing kiosks to ensure our customers and clients are set up for success. 
    • Planning and preparing for deployments.
    • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Minimum Qualifications

    • Bachelor’s Degree (or equivalent experience).
    • Ability and desire to travel frequently.
    • Self-starter who is comfortable getting the job done without much assistance.
    • Relentlessly resourceful, always thinking outside the box to solve complex problems. 
    • Strong communication skills.
    • Ability to lift 50 pounds or more.
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Similar Jobs

Canva - Senior Machine Learning Engineer - Ecosystem Experiences

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
NVIDIA - AI Algorithms Software Engineer (RDSS Intern)

NVIDIA

Hsinchu, Hsinchu City, Taiwan (On-Site)
3 Months ago
ByteDance - Research Scientist, Multimodality

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
ByteDance - Research Scientist Graduates, Large Language Model (Doubao) - 2025 Start

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Payactiv - Director of Card Services

Payactiv

Milpitas, California, United States (Hybrid)
6 Months ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Budapest, Hungary (Remote)
6 Months ago
Maersk Careers - 4PL Customer Service Manager

Maersk Careers

Bangkok, Bangkok, Thailand (On-Site)
312 Years ago
Mashgin - Deployment Engineer - Georgia

Mashgin

Atlanta, Georgia, United States (Remote)
6 Months ago
Mashgin - Deployment Engineer - North Carolina

Mashgin

Charlotte, North Carolina, United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Hawk Eye Innovations - Frontend Test Automation Engineer

Hawk Eye Innovations

Basingstoke, England, United Kingdom (Hybrid)
4 Weeks ago
Google - Machine Learning Engineer, Pixel AI

Google

New Taipei, New Taipei City, Taiwan (On-Site)
6 Days ago
NVIDIA - System Software Architect, Programmable Vision Accelerator

NVIDIA

Hyderabad, Telangana, India (On-Site)
1 Month ago
GoMotive - Director of Product Management, AI

GoMotive

United States (Remote)
2 Months ago
PlayStation Global - Staff Machine Learning Engineer, Anomaly Detection

PlayStation Global

London, England, United Kingdom (Hybrid)
5 Months ago
Google - Senior Customer Solutions Engineer, gTech Sustainability

Google

Sunnyvale, California, United States (On-Site)
4 Days ago
ByteDance - Research Scientist, Foundation Model, Vision

ByteDance

Singapore (On-Site)
5 Months ago
Vigaet - Internship- AI Engineer

Vigaet

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Google - Student Researcher, BS/MS, Winter/Summer 2025

Google

Ann Arbor, Michigan, United States (On-Site)
5 Months ago
Trackman - Machine Learning Developer with DSP experience (Python/C++)

Trackman

Hørsholm, Denmark (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Memphis, Tennessee, United States

Sony Pictures Animation - Script Coordinator - Series

Sony Pictures Animation

Los Angeles, California, United States (On-Site)
4 Weeks ago
ByteDance - Cloud Site Reliability Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
King - Sales Associate Director

King

Los Angeles, California, United States (Hybrid)
4 Weeks ago
Next Level Business Services - Enovia – Solution Architect

Next Level Business Services

Greenville, South Carolina, United States (On-Site)
6 Months ago
Daybreak Game Company LLC - Executive Producer - MTGO

Daybreak Game Company LLC

San Diego, California, United States (Hybrid)
5 Months ago
Fairmatic - Director of Business Development

Fairmatic

United States (Remote)
6 Months ago
Light Speed Studios - Senior Content Designer

Light Speed Studios

California, United States (On-Site)
1 Week ago
Google - Systems Development Engineer III

Google

Reston, Virginia, United States (On-Site)
6 Days ago
Illumination - Jr. Executive Assistant

Illumination

Santa Monica, California, United States (On-Site)
4 Weeks ago
Epic Games - Senior C++ Engineer, Developer Relations

Epic Games

Cary, North Carolina, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Evolution - Customer Service - Japanese Speaking Game Presenter (No experience required)

Evolution

Burnaby, British Columbia, Canada (On-Site)
6 Months ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Budapest, Hungary (Remote)
6 Months ago
Mashgin - Deployment Engineer - Georgia

Mashgin

Atlanta, Georgia, United States (Remote)
6 Months ago
Maersk Careers - 4PL Customer Service Manager

Maersk Careers

Bangkok, Bangkok, Thailand (On-Site)
312 Years ago
Evolution - Customer Service - Korean Speaking Online Game Presenter - $24.75/hour + bonus (Live Casino Dealer)

Evolution

Burnaby, British Columbia, Canada (On-Site)
7 Months ago
Whatnot - Customer Experience Agent

Whatnot

Phoenix, Arizona, United States (On-Site)
6 Months ago
Payactiv - Director of Card Services

Payactiv

Milpitas, California, United States (Hybrid)
6 Months ago
Evolution - Customer Service - Korean Speaking Online Game Show Host - $24.75/hour + bonus (Online Casino)

Evolution

Burnaby, British Columbia, Canada (On-Site)
6 Months ago
Spyke Games - Customer Support Specialist (Disabled)

Spyke Games

İstanbul, Türkiye (On-Site)
5 Months ago
Passion Gaming - Customer Service Executive (Kannada)

Passion Gaming

Panchkula, Haryana, India (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

About The Company

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Mashgin

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug