Deployment Engineer - Texas

6 Months ago • All levels • Customer Service

Job Details

About Mashgin
At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.


Position Summary
This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients.

This role requires someone to be based within the greater Houston area.

You Will Be

    • Traveling the country launching new locations and helping customers (50-75% travel is expected).
    • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
    • Respond to customer escalations and inquiries, when needed seeking partners to assist. 
    • Maintain a subject-matter expert level of knowledge of deployment systems and software. 
    • Installing kiosks to ensure our customers and clients are set up for success. 
    • Planning and preparing for deployments.
    • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Minimum Qualifications

    • Bachelor’s Degree (or equivalent experience).
    • Ability and desire to travel frequently.
    • Self-starter who is comfortable getting the job done without much assistance.
    • Relentlessly resourceful, always thinking outside the box to solve complex problems. 
    • Strong communication skills.
    • Ability to lift 50 pounds or more.
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Similar Jobs

Mashgin - Deployment Engineer - Tennessee

Mashgin

Memphis, Tennessee, United States (Remote)
6 Months ago
Mashgin - Deployment Engineer - New York

Mashgin

New York, New York, United States (Remote)
6 Months ago
ByteDance - Research Scientist in Foundation Model (Music) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Trackman - Simulator Design Project Manager

Trackman

Phoenix, Arizona, United States (On-Site)
3 Months ago
Canva - Machine Learning Engineer - Ecosystem Experiences

Canva

Surry Hills, New South Wales, Australia (Remote)
3 Weeks ago
Mashgin - Deployment Engineer - North Carolina

Mashgin

Charlotte, North Carolina, United States (Remote)
6 Months ago
bosh group india - SAP CS / S4 HANA Service

bosh group india

Telangana, India (Remote)
6 Months ago
Passion Gaming - Customer Service Executive (Kannada)

Passion Gaming

Panchkula, Haryana, India (On-Site)
1 Year ago
Mashgin - Deployment Engineer - New York

Mashgin

New York, New York, United States (Remote)
6 Months ago
Amber - Customer Support Agent with English and Japanese

Amber

Manila, Metro Manila, Philippines (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scanline VFX - Research Intern (Summer 2025)

Scanline VFX

Los Angeles, California, United States (Hybrid)
5 Months ago
Mashgin - Senior Software Engineer, Machine Learning and Artificial Intelligence

Mashgin

Palo Alto, California, United States (Hybrid)
6 Months ago
ByteDance - Research Engineer Graduate (Vision AI Platform)

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
ByteDance - Research Scientist- Foundation Model, Vision and Language

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
ByteDance - Senior AI Space Interaction Industrial Designer

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
GoMotive - Engineering Manager, Full Stack (MarTech)

GoMotive

Pakistan (Remote)
1 Month ago
ByteDance - Research Scientist- Foundation Model, Generative AI

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Google - Software Engineer II, Education AI Platform

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
ByteDance - Algorithm Acceleration Student Researcher

ByteDance

San Jose, California, United States (On-Site)
1 Week ago
ByteDance - Research Scientist, Reinforcement Learning

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Houston, Texas, United States

Pragma - Game Services Engineer - Co-Dev

Pragma

United States (Remote)
4 Weeks ago
The Walt Disney Company - Senior Platform Engineer - Identity & Access Management

The Walt Disney Company

Orlando, Florida, United States (On-Site)
1 Month ago
Aspire - Financial Crime Operations Lead, US

Aspire

United States (On-Site)
6 Months ago
NVIDIA - Senior Mixed Design Validation Systems - Electrical/Optical Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Next Level Business Services - OSS/BSS Solution Architect (Full Time)

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
6 Months ago
Next Level Business Services - Android Developer

Next Level Business Services

Redwood City, California, United States (On-Site)
6 Months ago
Twitch - Senior Product and Privacy Counsel

Twitch

Seattle, Washington, United States (On-Site)
4 Weeks ago
Next Level Business Services - Splunk Developer

Next Level Business Services

San Diego, California, United States (On-Site)
6 Months ago
Scale AI - Head of Product Design

Scale AI

San Francisco, California, United States (On-Site)
6 Months ago
The Walt Disney Company - Manager, Software Engineer - Video Playback

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Mashgin - Deployment Engineer - North Carolina

Mashgin

Charlotte, North Carolina, United States (Remote)
6 Months ago
TransPerfect - Player Support Agent - German

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
9 Months ago
Mashgin - Deployment Engineer - Texas

Mashgin

Dallas, Texas, United States (Remote)
6 Months ago
Token Metrics - Crypto Customer Success Specialist (Remote)

Token Metrics

Budapest, Hungary (Remote)
6 Months ago
ION - Trading Support Analyst, São Paulo - 4263

ION

São Paulo, State Of São Paulo, Brazil (On-Site)
6 Months ago
Passion Gaming - Customer Service Executive (Kannada)

Passion Gaming

Panchkula, Haryana, India (On-Site)
1 Year ago
Evolution - Customer Service - Korean Speaking Online Game Presenter - $24.75/hour + bonus (Live Casino Dealer)

Evolution

Burnaby, British Columbia, Canada (On-Site)
6 Months ago
Amber - Customer Support Agent with English and Thai

Amber

Manila, Metro Manila, Philippines (On-Site)
8 Months ago
Evolution - Customer Service - Korean Speaking Online Game Presenter - $24.75/hour + bonus (Live Casino Dealer)

Evolution

Burnaby, British Columbia, Canada (On-Site)
7 Months ago
Evolution - Customer Service - Japanese Speaking Game Presenter (No experience required)

Evolution

Burnaby, British Columbia, Canada (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

Palo Alto, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Mashgin

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug