About the job
Job DescriptionFamily Description
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
Subfamily Description
NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.
ISBC Support With Highest Priority Other Network Traffic.
- Manage the work Volume and timely support on activity and configuration.
- Circle PSBC ingress definition -- Local iSBC
- Pan India CFX Ingress TG definition -- NLD iSBC
- IP Whitelisting at PSBC – Local iSBC
- IP Whitelisting at CFX – NLD iSBC
- DB creation for Testing
- TG attached for Live traffic.
- PoI Traffic movement and optimization
- CAC Optimization
- Issue resolution and trouble shooting
- Regular Follows up with Customer.
- KPI/Traffic Sharing and reason of dip
- Overall traffic tracking at India level
- Manual Report and Presentation where data not possible to add by Mycom.
- Plan India TG management and Planning DB streamline.
- TGRP plan for the PR and DR for Local/NLD iSBC.
- Database Optimization to minimize the configuration.
- TRAI report discussion with customer.
Independently prepares High-level design / Low-level design (HLD/LLD) for customer network Independently prepares databases and provides documentation of the planned network Independent configuration file development, capacity planning, network interface analysis and design, and overall engineering support based on traffic trends. Develops HLD/LLD for low to medium complexity network requirements, capacity planning, network interface analysis . Develops planning and Design tasks for low to medium complexity networks and provide overall engineering support. Parameter planning, basic product dimensioning Uses planning tools in Network Planning Support experts in developing network configuration file and network interface analysis
Required Skills
Impact
Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.
Scope & Contribution
Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.
Innovation
Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
Communication
Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset
Knowledge & Experience
Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.
About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
