Desktop Support Technician

4 Hours ago • All levels

Job Summary

Job Description

As a Desktop Support Technician, you will be responsible for providing IT technical support to internal clients. This includes troubleshooting and resolving technical issues within a creative development environment. You will receive service requests, prioritize them, and manage the installation, maintenance, and management of workstations (Windows 10, 11, Linux, and Mac). You'll also be involved in finding and documenting new products/processes, providing preventive and corrective maintenance, and ensuring adherence to IT security policies. The role requires a customer-oriented approach to providing excellent service and meeting user needs in a timely manner. You will work under the supervision of the IT Service Desk Team Lead.
Must have:
  • Perform workstation installation and maintenance for Windows, Linux, and Mac.
  • Troubleshoot and solve IT-related problems efficiently.
  • Demonstrate strong customer service and communication skills.
  • Understanding of networks using TCP / IP.
  • Ability to work onsite in Montreal office.

Job Details

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!


At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.


Under the supervision of the IT Service Desk Team Lead, you will perform several IT/Operation tasks. As part of our team, you will ensure users IT technical support, by researching and solving problems in a creative development environment. Are you game ?


In this role you will :
  • Receive service requests from internal clients and establish priorities for action depending of the emergency level.
  • Perform installation, management and maintenance of workstations for Windows 10, 11, Linux and Mac.
  • Find, deploy and document new products/processus.
  • Provide preventive and corrective maintenance of workstation and software programs.
  • Ensure that global IT Security Policies are followed & maintained.


What we're looking for :
  • Being able to work onsite our Montreal office.
  • College Diploma in Computer technology or equivalent and experience in IT support.
  • Understanding of networks using TCP / IP.
  • Proven abilities in solving problems and work in a fast pacing environment.
  • Strongly customer-oriented skills, strives in providing excellent customer service and meet their needs in a timely manner.
  • Occasionally available to work outside regular business hours in case of emergencies and ocasionnal maintenance work.
  • Good communication skills in English and in French.


Dans ce rôle vous devrez :
  • Recevoir les demandes de service des clients·es internes et établir les priorités d'action en fonction du niveau d'urgence ;
  • Installer, gérer et s'occuper de la maintenance des postes de travail pour Windows 10,11, Linux et Mac ;
  • Trouver, déployer et documenter de nouveaux produits/nouveaux processus ;
  • Maintenir de manière préventive et corrective les postes de travail et les logiciels;
  • S’assurer que les politiques globales de sécurité des TI sont suivies et maintenues.


Ce que nous recherchons:
  • Être en mesure de travailler en présentiel à notre bureau de Montréal;
  • Diplôme en TI ou équivalent et expérience en soutien informatique;
  • Compréhension des réseaux utilisant le protocole TCP / IP;
  • Bonne capacité à résoudre les problèmes et à travailler dans un environnement à rythme rapide;
  • Habileté à fournir un bon service à la clientèle et à répondre aux besoins des utilisateurs·rices;
  • Disponibilité à travailler en dehors des heures normales de bureau occasionnellement en cas d'urgences ou de besoin en lien avec la maintenance;
  • Bonne aptitudes communicationnelles en français et en anglais.


Sous la supervision du chef·e d'équipe du service d'assistance informatique, tu effectueras plusieurs tâches informatiques et opérationnelles. En tant que membre de notre équipe, tu assureras le support technique informatique des utilisateurs·rices, en recherchant et en résolvant les problèmes dans un environnement de développement créatif. Tu es prêt à relever le défi ?


Prêt·e à plonger dans le monde du développement de jeux vidéo à la pointe de la technologie ? Basé à Montréal, Behaviour Interactif est un acteur majeur de l’industrie du jeu, créant des expériences inoubliables sur PC, console et mobile. On est un studio indépendant dynamique avec plus de 1200 employés passionnés, et on a des studios à Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK–North & South). On se concentre sur deux grands axes : les Services et les Jeux Originaux. Notre équipe Services collabore avec des géants du jeu et du divertissement comme Disney, Sony, Activision et Nintendo, en offrant un développement sur commande de premier choix et en innovant dans le divertissement immersif en lieu fixe (LBE). Pendant ce temps, notre unité Jeux Originaux repousse les limites de notre créativité avec nos IPs emblématiques, comme le fameux Dead by Daylight. Rejoins-nous et fais partie de l'avenir du divertissement interactif !


Chez Behaviour Interactif, on croit en l’équité des chances pour tout le monde et on célèbre la diversité des personnes, des perspectives et des idées. C’est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, indépendamment de leur âge, sexe, ethnicité, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identité de genre, statut familial, handicap ou toute autre caractéristique protégée par les lois applicables. 

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About The Company

Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight™, which has entertained over 50 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects, including the highly anticipated base building and raiding title Meet Your Maker™. Behaviour has also established itself as one of the world’s foremost providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner, Netflix, and Take-Two, among many others. Over 30 years, Behaviour has developed an unparalleled, award-winning culture. The company was named one of the Best Places To Work in Canada by GamesIndustry.biz, and has been recognized with Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has expanded its global presence with studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), and the United Kingdom (Behaviour UK – North and Behaviour UK – South) and in Rotterdam (Behaviour Rotterdam). For more information, visit www.bhvr.com.

 

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