Desktop Support Technician

2 Months ago • All levels • Customer Service

Job Summary

Job Description

Behaviour Interactive, a leading independent game development studio with over 1200 employees across multiple locations, is seeking a Desktop Support Technician for a 6-month contract role. The primary responsibility is to support a company-wide hardware replacement initiative, focusing on deploying new Windows 11 PCs, migrating user data, and troubleshooting hardware and software issues. The role involves maintaining asset inventory and providing on-site and remote support to end-users, ensuring minimal disruption to business operations. This position is ideal for someone with proven experience in PC deployment, strong knowledge of Windows 11, and excellent customer service skills.
Must have:
  • Deploy and configure Windows 11 PCs
  • Migrate user data and settings
  • Troubleshoot hardware and software issues
  • Maintain asset inventory
  • Provide on-site and remote support
  • Collaborate with IT team
  • Proven PC deployment experience
  • Strong Windows 11 knowledge
  • Good communication and customer service skills
  • Bilingual English/French
Good to have:
  • Familiarity with Active Directory
  • Familiarity with Intune
  • CompTIA A+ certification
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Knowledge of data migration tools
  • PowerShell scripting

Job Details

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Under the direction of the IT Service Desk Team Lead, you will support the execution of a company-wide hardware replacement initiative. In this 6 months contract role, you’ll be responsible for deploying new devices, ensuring smooth transitions for end users, and maintaining high standards of technical support throughout the process. You’ll play a key role in modernizing our IT infrastructure by solving challenges, coordinating with teams, and delivering a seamless upgrade experience.

In this role you will :

    • Deploy and configure new Windows 11 PCs across the organization.
    • Migrate user data and settings from legacy systems to new devices.
    • Troubleshoot hardware and software issues during and post-deployment.
    • Maintain accurate records of asset inventory and deployment status.
    • Provide on-site and remote support to end-users as needed.
    • Collaborate with the IT team to ensure minimal disruption to business operations.

What we are looking for :

    • Proven experience in PC deployment, imaging, and hardware replacement.
    • Strong knowledge of Windows 11 operating systems.
    • Familiarity with Active Directory, Intune is a plus.
    • Ability to work independently and as part of a team.
    • Strong communication and customer service skills with a focus on providing exceptional service.
    • Bilingual English / French, spoken and written.
    • Bonus points:
    • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certification.
    • Knowledge of data migration tools and scripting (PowerShell is a plus).

Dans ce rôle, vous devrez :

    • Déployer et configurer de nouveaux PC sous Windows 11 à travers l’organisation.
    • Migrer les données et paramètres des utilisateurs·rices depuis les anciens systèmes vers les nouveaux appareils.
    • Diagnostiquer et résoudre les problèmes matériels et logiciels pendant et après le déploiement.
    • Tenir à jour les registres d’inventaire des actifs et le statut des déploiements.
    • Fournir un support aux utilisateurs·rices sur site et à distance, selon les besoins.
    • Collaborer avec l’équipe informatique pour minimiser les interruptions des activités de l’entreprise.

Ce que nous recherchons :

    • Expérience avérée dans le déploiement de PC, l’imagerie système et le remplacement de matériel.
    • Solide connaissance des systèmes d’exploitation Windows 11.
    • Familiarité avec Active Directory et Intune (un atout).
    • Capacité à travailler de manière autonome et en équipe.
    • Excellentes compétences en communication et en service à la clientèle, avec un souci constant de fournir un service exceptionnel.
    • Bilingue anglais / français, à l’oral comme à l’écrit.
    • Points bonus:
    • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ou certifications similaires.
    • Connaissance des outils de migration de données et des scripts (PowerShell est un atout).

Sous la direction du·de la chef·e d’équipe du Service d’assistance informatique, tu participeras à la mise en œuvre d’une initiative de remplacement de matériel à l’échelle de l’entreprise. Dans ce rôle contractuel de 6 mois, tu seras responsable du déploiement de nouveaux appareils, en veillant à une transition fluide pour les utilisateurs·rices finaux, tout en maintenant un haut niveau de support technique tout au long du processus. Tu joueras un rôle clé dans la modernisation de notre infrastructure informatique en résolvant des problèmes, en coordonnant avec les équipes et en assurant une expérience de mise à niveau sans accroc.

Prêt·e à plonger dans le monde du développement de jeux vidéo à la pointe de la technologie ? Basé à Montréal, Behaviour Interactif est un acteur majeur de l’industrie du jeu, créant des expériences inoubliables sur PC, console et mobile. On est un studio indépendant dynamique avec plus de 1200 employés passionnés, et on a des studios à Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK–North & South). On se concentre sur deux grands axes : les Services et les Jeux Originaux. Notre équipe Services collabore avec des géants du jeu et du divertissement comme Disney, Sony, Activision et Nintendo, en offrant un développement sur commande de premier choix et en innovant dans le divertissement immersif en lieu fixe (LBE). Pendant ce temps, notre unité Jeux Originaux repousse les limites de notre créativité avec nos IPs emblématiques, comme le fameux Dead by Daylight. Rejoins-nous et fais partie de l'avenir du divertissement interactif !

Chez Behaviour Interactif, on croit en l’équité des chances pour tout le monde et on célèbre la diversité des personnes, des perspectives et des idées. C’est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, indépendamment de leur âge, sexe, ethnicité, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identité de genre, statut familial, handicap ou toute autre caractéristique protégée par les lois applicables. 

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About The Company

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

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