Desktop Support Technician

Join our growing IT team as a Desktop Support Engineer in our office in Airoli, Navi Mumbai.
In this role, you will provide technical support to our staff by analysing their requirements, resolving problems, installing hardware and software solutions, and supporting our internal IT Helpdesk.

Responsibilities

· Help staff to diagnose and resolve any technical problems
· Monitor and respond quickly and effectively to IT service desk requests and prioritising these requests as needed
· Assist with the onboarding process of new users and the offboarding process of users leaving YouGov
· Help maintain security solutions such as antivirus, mobile device management and patch management for company devices
· Recommend, schedule and perform improvements, upgrades, and/or purchases to end user machines
· Install, maintain and troubleshoot smart phones, tablets and other mobile devices
· Install, test and configure new workstations, peripheral equipment and software
· Maintain inventory of all equipment, software and software licenses
· Modify configurations, utilities, software default settings, etc. for the company devices
· Provide support and assistance to staff working in on our Virtual Desktop Infrastructure.

Requirements

· Experience working in a technical support environment
· Excellent English communication skills
· Experience supporting Microsoft Windows 7, 8.1 and 10 operating systems, Microsoft Office, Office 365, Active Directory, Microsoft Exchange
· Good working knowledge of Windows Server operating systems
· Understanding of network environments (TCP/IP, LAN/WAN, DHCP, DNS, VPN)
· BSc/BA in IT, Computer Science or relevant field

Company Description and Culture 

YouGov is a global online research company, offering insight into what the world thinks.    

We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.  

Why join YouGov? 

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities. 

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.  

Life at YouGov 

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. 

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.  

Equal Opportunity Employer 

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need. 

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy