Desktop Support Technician

1 Month ago • All levels • Customer Service

Job Summary

Job Description

As a Desktop Support Technician, you will be responsible for onboarding new users, supporting existing users, and troubleshooting hardware and software issues. This includes setting up new hardware, assisting with initial logins, providing onsite support, maintaining IT infrastructure, and providing hands-on support for AV systems in conference rooms. You will also troubleshoot access and permission issues, and act as the first point of escalation for IT issues. This role requires hands-on experience providing end-user support and experience with AV and conference room setup, including Zoom Room and GVC.

Must have:

Hands-on experience providing end user support
Experience with AV and conference room setup

Perks:

Comprehensive Benefits package
Medical coverage
State-mandated sick leave

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

problem-solving

talent-acquisition

game-texts

networking

Job Details

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 12+ months

Location: Kitchener, ON N2G 1Y6

Pay: $30.00 - $35.00 commensurate with experience.

Hours: Standard business hours

In this role, you will onboard new users, support existing users and troubleshoot hardware/software and permissions for users.

What you’ll do as the Desktop Support Technician:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Onboarding New Users

Set up new hardware (monitor, keyboard, mouse, hub, docking station).
Assist new hires with initial login, network access, and basic system orientation.

Onsite presence for user support experience

Support and maintain IT-related office infrastructure (e.g., shared printers, Wi-Fi Access points)
Setup desks and shared workstations
Act as the first point of contact for walk-up IT issues

AV & Conference Room Support

Provide hands-on support for AV systems in conference rooms, including Zoom Room and GVC
Assist with live meeting setup and real-time troubleshooting during meetings
Perform routine checks and maintenance of AV equipment to ensure uptime and reliability.
Be the first point of escalation for tickets from the Tier one (10 team

Maintain the onsite Tech Bar
Provide in-person support of user issues and
escalations to Verily Teams as needed
Troubleshoot hardware, software, and
access/permissions issues
Troubleshoot issues with integrated systems

What you will bring to the team:

Hands on experience providing end user support

Experience with AV and conference room set up, including Zoom Room and GVC

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.