The Destination Service Lead - EMEA oversees landing services in all EMEA countries.  Responsibilities include managing vendors, improving employee satisfaction, standardizing processes, assigning cases, ensuring high service delivery, handling escalations, managing vendor spending, collaborating with internal teams, and improving employee experience through knowledge base updates, training, and creating country-specific guidelines.  The role involves direct employee interaction, vendor management, budget control, and process improvement across various relocation services, including housing, settling-in assistance, area tours, and school searches for employees with children.

<p>Where imagination meets innovation, delivering limitless gaming experiences.</p>

ByteDance

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<div class="jobDetail__1UFk5 jobDetail" style="transform: translate(0px, 0px); opacity: 1;"><div class="block-title">Responsibilities</div><div class="block-content">About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. 

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. 
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. 
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. 
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. 
Join us.

About the Team:
Destination Services Team is a part of the Global Mobility Services department. We are committed to supporting ByteDancers at all stages of their mobility journey and providing best-in-class destination services experience through professional management of destination service resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.
Destination services include: 
Home rental service: Assist with finding housing options, negotiating lease terms
Settling-in service: Assist with bank account opening, utilities set up, etc
Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting
School search service:  If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.

Responsibilities:
1. Responsible for overseeing the landing destination services in all countries in the EMEA region, managing local vendors, improving employee satisfaction scores, and standardizing operational processes.
2. Assign cases in the EMEA region to vendors, and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, and setting up operational processes and mechanisms, etc.
3. As a key point of contact, deal directly with employees and stakeholders on escalations or  complex matters, in a timely and proactive manner, including coordinating service delivery and follow-up resolution between local service providers and employees.
4. Monitor and manage vendor spending, by reviewing invoices, and ensuring a cost-efficient approach is taken.
5. Work closely with Policy team, HROP team, and business teams, understand business needs, to ensure preparedness. 
6. Responsible for employee experience improvement, which involves building and updating the knowledge base for all EMEA countries, training both internal and external stakeholders, as well as creating and updating country-specific checklists, guidelines, and manuals.
7. Participating in the new RMC invite tenders procurement process and evaluation.</div><div class="block-title">Qualifications</div><div class="block-content">Minimum Qualifications:
- Bachelor's degree or above.
- At least 4 years of experience in vendor management or operations, able to motivate vendors and mobilize their resources to achieve business goals.

Preferred Qualifications:
- Strong communication and problem-solving skills, high level of resilience, and the ability to adapt according to business development needs.
- Strong data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
- Overseas study background and work experience are preferred.
- English and Mandarin Chinese speaking, since this role will support Chinese employees.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.</div></div>

Destination Service Lead - EMEA