Developer Support Engineer

3 Months ago • 1 Years + • Software Development & Engineering

Job Summary

Job Description

The Technical Solutions Engineer will be an expert on supported products and take ownership of customer and internal team issues. They will research, resolve, and provide technical solutions using diagnostic tools, offer high-level technical support, and collaborate with development and business teams. Responsibilities include investigating complex technical issues, providing quick and accurate technical assistance to customers, prioritizing and managing multiple issues, building relationships with R&D and Product Management, and maintaining knowledge articles. This role requires a proactive approach to problem-solving and strong communication skills. The ideal candidate will possess strong technical and problem-solving skills with the ability to troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
Must have:
  • Bachelor’s degree in a technical or scientific field.
  • 1+ years experience in a tech-oriented position.
  • Strong technical and problem-solving skills.

Job Details

The opportunity
We are looking for a Technical Solutions Engineer to join our team.

The Technical Solutions Engineer is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams.

You will research, resolve and provide technical solutions, using different diagnostic and analysis tools, provide high-level technical support to our customers, and work closely with the company’s development and business teams.

What you'll be doing

  • Investigate complex technical issues, identifying potential causes and solutions
  • Work with customers to provide quick and accurate technical assistance
  • Prioritize and manage multiple issues from customers on our products and platform
  • Work closely and Build relationships with R&D and Product Management teams, provide feedback on the product functionality
  • Maintain and Create knowledge articles

What we're looking for

  • Bachelor’s degree in a technical or scientific field– Industrial Engineering/ Biology/ Physics/ Computer Science etc, SQL, Excel and data analysis experience
  • 1+ years experience in a tech-oriented position (Technical support, QA, etc...)
  • Strong technical and problem-solving skills, with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause.
  • Independent and self-learner, with high personal accountability, and a positive and professional attitude
  • High level of English – both written and verbal communication skills

Additional information

  • Relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#MID

*Note: Certain locations require a good faith disclosure of the base salary range for the role. The actual salary for the successful candidate may differ based on location, experience, and other job-related factors.
Gross pay monthly
€2.516,67€3.150 EUR

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