Job Description
The role focuses on digital archiving solutions, specifically for customer engagement. It requires reliably storing and retrieving high volumes of auto-generated communications like bills, statements, and policy documents. These archives are necessary for records management, customer self-service, and reprints. The company utilizes EngageOne™ Vault, a trusted digital archive used by major global brands in financial services, insurance, and other sectors to improve customer experience.
Must Have:
- Expertise in digital archiving for customer engagement.
- Experience with Enterprise Content Management (ECM) solutions.
- Ability to store and retrieve high volumes of communications.
- Knowledge of records management principles.
- Focus on customer self-service and reprints.
The ECM that delivers the best customer experience
Digital archiving for customer engagement has specific needs that regular Enterprise Content Management (ECM) solutions struggle to meet. Digital archiving solutions need to reliably store and retrieve high volumes of auto-generated communications that businesses send to their customers, often on a monthly basis. Think of bills, statements, policy documents and more. These communications require storage for several reasons including records management, customer self-service, reprints and more. EngageOne™ Vault is a proven and trusted digital archive that is used by many of the world’s largest brands across financial services, insurance and other industries to streamline and deliver outstanding customer experience.
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