Director, Engineering Operations

What you will do in a Director, Engineering Operations role at Kyruus Health:

• Reporting directly to the VP of Engineering, the Director, Engineering Operations will play a pivotal role in shaping and evolving our key operations within the engineering group, including owning our cloud infrastructure, DevOps, platform services, non-security incident response management and key metrics and reporting, You will drive our technical operations strategy forward, including advancing our developer experience program to excellence. You will lead a team of US and India based engineering managers to recruit, manage, mentor and retain top engineering talent, ensuring that we have a high performing “flying formation” at all times. You will use your knowledge of cloud hosting providers to help continually evaluate cost, performance, security and reliability to balance the best customer experience with spend. 

• Recruit, manage, mentor, and retain top engineering talent, ensuring teams are equipped with the necessary skills. 
• Foster a collaborative, innovative work environment that supports professional development and knowledge sharing. 
• Define and track performance metrics, providing ongoing feedback and coaching to help team members achieve their goals. 

• Stay informed about emerging technologies, industry trends, and best practices to guide technology adoption decisions. 
• Evaluate, select, and integrate tools and platforms that enhance productivity, scalability, and maintainability. 
• Bias to automate repetitive tasks over status quo.

• Evaluate and refine engineering processes to increase efficiency, reduce costs, and maintain high-quality deliverables. 
• Implement best practices for engineering workflows, incident response, and developer experience. 
• Identify and address bottlenecks, resource constraints, or operational risks, driving improvement initiatives. 

• Coordinate with product management, sales, and other stakeholder teams to align platform initiatives with business objectives. 
• Communicate project statuses, technical considerations, and risk factors to senior leadership and non-technical stakeholders. 
• Serve as a key liaison across departments to streamline processes and resolve conflicts in project priorities or resource needs. 

• Establish and track Key Performance Indicators (KPIs) appropriate for each team.
• Use data-driven insights and analytics to make informed operational decisions and demonstrate engineering performance. 
• Prepare and present regular progress reports and strategic recommendations to senior leadership. 

• Cultivate an engineering culture that values innovation, open communication, and accountability. 
• Communicate the organization’s vision, ensuring each project and operational effort ties back to broader company goals. 
• Advocate for engineering excellence, championing high standards and modern practices. 

• Kyruus Health will bring you through an onboarding process that is both structured and self-guided, designed to enable connection and productivity as you learn more about our company, functions and products. Additionally, we have a culture of feedback, inclusive of our performance review process that provides you with the coaching, resources and opportunities to help you learn and grow with us. 
• Employees in the Director, Engineering Operations role can move in a more linear career path to a Senior Director, Engineering position. 
• Kyruus Health also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 

What you will bring:

• You’ll use your Bachelor’s or Master’s degree in Computer Science, Engineering or related field; or your 10+ years experience in software engineering, of which 5+ years included managing teams working on different functional areas to: 
• Proven track record of hands-on technical leadership and involvement in high-performing teams. 
• Strong knowledge of cloud infrastructure architectures and providers. 
• Extensive experience in incident response including leading RCA discussions and CAPAs. 
• Solid experience in CI/CD fundamentals with a DevOps mindset. 
• Excellent problem solving skills and the ability to navigate complex technical challenges. 
• Experience influencing and leading complex engineering projects that span multiple functional areas, supporting system design, testing, and operational stability. 
• Experience managing full-time employees (FTE) and contract resources that may be located both on and offshore. 
• Demonstrable ability to motivate teams and keep work engaging and fun while holding teams and individuals accountable for their productivity and ability to meet deadlines. 
• Ideally, experience working in the healthcare IT industry with an understanding of the ecosystem, the customers, their interactions, the information/data that is coordinated, and client lifecycle challenges in this area. 
• Exceptional communication and interpersonal skills. 
• Help your team solve complex technical problems, and drive towards incremental value delivery. 
• Negotiate and identify priorities, trade offs, manage risks, and timelines for your product area. 
• Measure and improve Engineering performance.