Director of Engineering Operations

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

As the Director of Engineering Operations at Zscaler, you will play a pivotal role in establishing and managing the rhythm of the business to enable the strategy and execution of our product roadmap, software delivery, and cloud operations. This position is critical for driving and managing key cross-functional priorities, ensuring a customer-first approach in the design and communication of processes, and owning change management for our most significant initiatives. You will report directly to the VP of Shared Platform Engineering, and you will be responsible for: 

• Designing and implementing critical engineering processes, including updates to supporting tools and the automation of activities
• Managing key cross-functional priorities across Engineering, Product, and Global Customer Success teams
• Operationalizing transformational initiatives for the R&D organization, including rollout plans and comprehensive change management
• Establishing and running interlocks that create a clear rhythm of business aligned with objectives, ensuring the successful achievement of OKRs
• Developing a standardized process for delivering customer communications related to releases, escalations, and executive updates

What We’re Looking for (Minimum Qualifications)

• 12+ years of engineering experience, with 8+ years of experience leading teams in business operations, processes, strategy, and planning within technical domains
• Proficient in Six Sigma methodologies and process improvement tools
• Skilled in interpreting data and utilizing that information to inform decision-making
• Proficient in relevant software tools, including process mapping, data analysis, and project management software
• Demonstrated success in driving change management programs

What Will Make You Stand Out (Preferred Qualifications)

• Experience in engineering and R&D environments, with over 3 years managing teams focused on process improvement
• Proficiency in engineering and enterprise software, including Jira, SFDC, and Confluence
• Proven ability to translate analyses into actionable business strategies with measurable impact

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.