Director, Product Management

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Director of Product Management directs, establishes, maintains, and plans the overall direction and goals for assigned product solutions. Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multi-million dollar solutions. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Interacts with sales, development, training and product marketing to define requirements, and directs interaction with engineering and solutions management on product development activities. Defines the requirements and manages the product development process by translating user testing and customer support feedback into feature/function requirements. Manages a group of product managers / development employees. Relies on experience and judgment to plan and accomplish goals.

NiCE CXone is currently seeking a senior-level individual with high energy and drive to join our team as a Director, Product Manager for the CXone Mpower Copilot team.  Focus on building innovative Generative AI / Large Language Model driven solutions.

How will you make an impact?

•   Identifying, pursuing, and maintaining key relationships with targeted strategic partners.
  • Driving the business. Maximizing revenue and margin growth by identifying new business opportunities.
  • Owning Product/Solution P&L holistically for the assigned solution set(s).
  • Definition & coordination of "whole" solution. This includes the definition of the products and features.
  • Developing product roadmaps, and managing cross solution backlog of stories and requirements.
  • Prioritizing of company solutions against business needs and market demand.
  • Obtaining relevant customer and market data to guide and validate company direction on product development.
  • Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans.
  • Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line.
  • Training solution managers to follow best practices and processes established for developing new products and product improvements.
  • Proactively work with sales to assist with sales opportunities.
  • Day to day management, coordination, and delivery of projects related to assigned product lines.
  • Regular report Performance Metrics relevant to assigned products.
  • Traveling to customer sites to understand needs and fulfill expectations.
  • Attending trade shows; participate in panel discussions & presentations to represent NiCE CXone as industry experts and thought leaders in our space.
  • Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
  • Prioritizing, assigning and managing department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
  • Responsible for recruiting, hiring and firing for the department.
  • Follow the company Code of Ethics and policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of NICE CXone

Have you got what it takes? 

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.
• 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.

• Requires in-depth knowledge in and experience with agile & SCRUM development methodologies.
  • Experience with P&L accountability
  • Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
  • Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences.
  • Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
  • Requires excellent skills with specialized computer software for drafting and producing documents and diagrams
  • Experience with Contact Center solutions including Agent interactions and automations, virtual agents, GenAI/LLMs. 
  • Experience managing one’s own time and balancing many different projects simultaneously.
  • Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
  • Experience with a SaaS product set.
  • People leadership experience.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7687
Reporting into: Senior Director, Product Management
Role Type: People Manager and Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.