Director/Senior Director - Account Management
Job Summary
Job Description
Zeta, a Next-Gen Banking Tech company founded in 2015, is seeking a Director/Senior Director for Account Management. The company empowers banks and fintechs with its flagship processing platform, Zeta Tachyon, a cloud-native, API-enabled stack for issuance, processing, lending, core banking, and fraud & risk management. Zeta has issued over 20 million cards globally and works with major banks and fintechs, transforming customer experience for multi-million card portfolios. With over 1700 employees across the US, EMEA, and Asia, Zeta raised $280 million in 2021. This role involves managing client relationships, overseeing delivery, ensuring strategic alignment, project governance, reporting, and commercial responsibility, including P&L and farming (protect, upsell, cross-sell).
Must have:
- Managing client relationships
- Delivery oversight
- Strategic alignment
- Project governance and reporting
- Commercial responsibility P&L
- Farming (Protect, Upsell, Cross-sell)
- 15+ years of experience
- Credit card business understanding
- Strong client-facing skills
- Financial acumen
- Project delivery experience
Good to have:
- Business and functional understanding of the platform
- Ability to manage cross-functional teams
- Influence without authority
- B.E/B.Tech & MBA preferred
3 skills required
Job Details
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Responsibilities:
- Managing Client Relationships
- Delivery Oversight
- Strategic Alignment
- Overall Project Governance and Reporting
- Commercial Responsibility P&L
- Farming (Protect, Upsell, Cross-sell)
Job Description:
- 1. Client Relationship Management
- Primary point of contact for the client throughout the engagement lifecycle.
- Builds trusted advisor relationships with client stakeholders' client needs and delivered solutions.
- Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met.
- Works closely with project managers, delivery teams, and domain experts.
- Ensures risks and issues are addressed proactively.
- Accountable for the financial health of the engagement (budget, margins, billing).
- Identifies opportunities for upselling or cross-selling within the engagement.
- Negotiates changes in scope, pricing, and timelines when needed.
- Ensures that the engagement aligns with the client’s strategic objectives.
- Provides thought leadership and consultative insights.
- Facilitates long-term partnership growth beyond the current engagement.
- Conducts regular status reviews and executive updates.
- Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs).
- Ensures proper documentation and compliance with contractual obligations.
2. Delivery Oversight
3. Commercial Responsibility
4. Strategic Alignment
5. Governance and Reporting
Skills:
- A minimum experience of 15 years
- Business and Functional understanding of Credit Card business and Platform.
- Strong client-facing communication and negotiation skills.
- Ability to manage cross-functional teams and influence without authority.
- Financial acumen and project delivery experience.
Experience and Qualifications:
- B.E/ B.Tech & MBA Preferred.
Zeta is an equal opportunity employer.
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
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