Disney Store: Sales Associate (PT)

8 Months ago • All levels • Sales

Job Summary

Job Description

The Disney Store Sales Associate plays a key role in creating magical shopping experiences for guests. Responsibilities include providing exceptional customer service, engaging with guests, assisting with product selection, processing transactions, maintaining store cleanliness, and upholding Disney brand standards. This part-time position requires flexibility with scheduling, including evenings, weekends, and holidays.
Must have:
  • Provide exceptional customer service
  • Engage with guests and create magical moments
  • Assist guests with product selection and information
  • Process transactions efficiently
  • Maintain a clean and organized store environment
  • Uphold Disney brand standards
Good to have:
  • Previous retail or service industry experience
  • Fluency in another language
  • Comfortable storytelling
  • Strong teamwork skills

Job Details

Job Summary:

Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es,www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney

Responsibilities:

The Cast Member’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a part time, non-exempt role.
  • Performs scripted and non-scripted events for Guests
  • Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
  • Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
  • Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
  • Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
  • Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
  • Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
  • Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
  • Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
  • Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
  • Promotes and maintains a safe working and shopping environment
  • Engages children at their level allowing them to become part of the story
  • Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
  • Drives Store results by suggesting additional items to Guests to meet their needs
  • Ability to demonstrate strong Guest-focused engagement on and off the sales floor
  • Demonstrated success working as a member of a team
  • Ability to receive feedback and take action when appropriate
  • Must maintain a professional appearance and meet Disney Store grooming guidelines

Basic Qualifications:

  • Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
  • Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
  • Must be able to submit verification of legal right to work in the United States
  • Must be at least 18 years of age

Preferred Qualifications:

  • Previous experience in retail or the service industry
  • Ability to speak fluently in another language in addition to English
  • Comfortable storytelling in front of large groups of people

Required Education

  • High School Diploma or equivalent

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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