Disney Theatrical Group Sales and Ticketing Intern, Summer 2025

About the Role & Program:

At Disney Theatrical Group (DTG) we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you. 

DTG is committed to providing the highest quality opportunities for the widest, most diverse group throughout their career trajectory. Our internship program provides undergraduate students with an immersive view of theater administration through on- the-job experience, departmental projects, and educational seminars. We encourage applications from all individuals inclusive of race, ethnicity, class, gender identity or expression, disability, and sexual orientation.    

Disney Theatrical Group is seeking a passionate and dedicated Sales and Ticketing Intern to join our Sales and Analytics team. This internship provides a unique opportunity to work closely with the Sales and Analytics team and gain valuable experience in sales analytics, ticketing operations, email and SMS marketing, guest services and group sales. 

This internship is a full-time commitment in the NYC, New York area from  May 27, 2025 - August 8, 2025. A cover letter is required for the Disney Theatrical Group Sales and Ticketing Intern, Summer 2025 position.

What You Will Do:

• Assist the sales team in day-to-day activities, including preparing and refreshing  sales reports, maintaining tracking documents, and performing audits on sales channels to ensure up-to-date and accurate policies and pricing. Attend weekly sales and marketing update meetings.

• Generate reports on ticket sales performance and identify opportunities for dynamic pricing and process improvement.

• Provide excellent customer service to guests, addressing inquiries, resolving issues, and ensuring a positive experience for all ticket buyers through guest services platform, Zendesk. Contribute to the development of customer service best practices.  

• Maintain accurate and up-to-date records of ticket sales, customer information, and other relevant data using ticketing systems.  

• Collaborate with the CRM marketing team to analyze and evaluate the success of marketing and sales strategies.

• Support the Groups and Tourism Sales team with analysis of industry trends.

• Conduct research on current Broadway musical ticket prices and analyze prices across various productions.

Required Qualifications & Skills:

• Strong proficiency with at least one data analysis tool (Excel, Tableau, etc.) 

• Experience working in collaborative environments and managing multiple projects

• High attention to detail

• Excellent interpersonal and communication skills 

• Passion for live theatre, music, dance and the arts

• Familiarity with ticketing systems a plus, but not necessary

Education:

• Pursuing an undergraduate degree in business, economics, marketing, theater, music, or related field

Eligibility Requirements & Program Information:

• Be enrolled in an accredited college/university pursuing a degree taking at least one class at time of application OR currently participating in a Disney College Program or Disney Internship. Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.

• Be at least 18 years of age

• Possess unrestricted work authorization

Additional Required Documents:

• A cover letter indicating your interest in the Disney Theatrical Group Sales and Ticketing Intern, Summer 2025position is required.

Additional Information:

• Able to have a consistent, reliable work schedule throughout the internship

• Fully available from Monday through Friday, 9am - 6pm EST for the duration of the internship, 40 hours each week

• Able to provide own housing for the duration internship program in the New York City, New York area

• Able to provide/have reliable transportation to/from work