Disney VIP Tour Guide

1 Month ago • 1-2 Years • Administrative • Education

Job Summary

Job Description

As a Disney VIP Tour Guide, you'll craft unforgettable experiences for esteemed guests. Responsibilities include handling pre-arrival and on-day tour reservations, coordinating logistics, planning itineraries, and conducting post-tour follow-ups. You'll deliver personalized concierge-level service, customizing VIP experiences based on guest preferences. This involves utilizing knowledge of resort facilities, potentially operating company vehicles, and conducting bag checks. Proactive cross-promotion of premium offerings is also expected. Exceptional communication, problem-solving, and adherence to Disney's 5 Keys service standards are essential for creating memorable guest experiences. You'll build positive relationships and efficiently handle guest inquiries and challenges. Supporting other Disney Special Activities operations will also be part of your role.
Must have:
  • Tertiary education in hospitality/tourism
  • 1+ years guest service experience
  • Microsoft Office proficiency
  • Fluent in English, Cantonese, Putonghua
  • Exceptional communication & problem-solving skills
Good to have:
  • Associate degree in hospitality
  • 2+ years experience
  • Valid driving license

Job Details

Job Summary:

Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!

Responsibilities:

  • Responsible for handling day-to-day pre-arrival & on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.
  • Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests.
  • Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit.
  • Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.
  • Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.
  • Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.
  • Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.
  • Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.

Basic Qualifications:

  • Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.
  • 1 Year experience in hotel, tourism and/or guest services industry
  • Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.
  • Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua.

Preferred Qualifications:

  • Associate degree in hospitality or Tourism Management courses.
  • 2 years, with experience in hotel, tourism and/or guest services industry.
  • Possession of a valid driving license is desirable.

Required Education

  • Tertiary education qualification from Hotel, Hospitality or Tourism Management courses

Preferred Education

  • Associate degree in hospitality or Tourism Management courses

Additional Information:

SCHEDULE AVAILABILTY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company - typically 5 to 6 working days per week including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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