Document Collection Operations Lead

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar’s platform aggregates portfolio, market and client data for over $7 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune, and Dubai.

The Role

Part of the broader Data organization, the Document Collections team is responsible for ensuring that all of our clients fund documentation is collected from various sources within SLA’s and uploaded into Addepar to allow the various Data Ops teams to process these documents.  This role’s primary responsibility is to extract documents from various sources and upload them into Addepar. In addition this team will be responsible for monitoring data connections and ensuring that any connections failing are addressed quickly and efficiently. The Document Collections team plays a critical role in the success of Addepar’s Data offerings and requires daily communications with various Product Teams, Machine Learning Operations, clients, data providers (Custodians,GPs and Fund Admins), and additional personnel across the organization.

What You’ll Do

• Serve as a "player/mentor" who will contribute to and supervise a successful team of Alternatives Document Collection Operations Analysts.
• Oversee daily operational workflows for the Alternative Document Collection team. 
• Lead all aspects of the onboarding, mentorship, and career development of individuals on the team through timely and constructive performance feedback, and by providing learning and growth opportunities.
• Help to oversee and manage the 3rd party/contracting team supporting the Alternatives Document Collection work. 
• Collaborate with Product and Engineering to design, test, and implement new processes and tooling features that improve collection efficiency as well as increase operational efficiency.
• Manage the Alternatives Document Collection pipeline for Addepar clients, which includes but is not limited to:
• Accessing various Fund Admin and GP portals and retrieving all relevant documents needing to be processed. 
• Ensuring that the documents are uploaded to the correct Addepar client. 
• Engaging clients, GPs, or Fund Admins if a portal connection fails. 

• Help maintain Document Collection workflow procedures and play-books.

• Partner with Product and Engineering to implement new processes and tooling features that improve Alternatives Document Collection UX and increase operational workflow efficiency.

Who You Are 

• 7+ years of work experience in the financial advisory, FinTech, or banking industries.
• Experienced with managing teams, cross-functional projects and/or learning and development initiatives.
• Forward-looking and pragmatic on finding efficacious solutions to complex issues.
• Outstanding communication and interpersonal skills for engaging with internal partners, fund admins, GPs,, as well as clients.
• Ability to think critically and effectively balance multiple projects and processes simultaneously.
• Demonstrates effective problem solving abilities, self-motivation to take on responsibility, and a strong team-player mentality.
• Detailed in documenting information and standard processes and exhibits good follow through techniques. 
• Highly self-motivated to take on responsibility, forward thinking and pragmatic, and possess a collaborative team-player mentality.
• Familiarity with using Salesforce, Jira, Google Suite, and Microsoft Excel preferable.

Our Values 

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value. 
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success. 
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. 
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. 

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.