Documentation Specialist

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the Role

Ethos is seeking a detail-oriented and highly organized Documentation Specialist to join our team. In this role, you will be responsible for creating, organizing, and maintaining clear and accessible documentation across the Org. You'll work closely with cross-functional teams to ensure that our internal knowledge base (primarily in Notion) is accurate, up-to-date, and easy to navigate. From onboarding guides to process documentation, your work will ensure that the right information is always easy to find and up to date.

Roles and Responsibilities:

• Create and maintain high-quality documentation for internal processes, workflows, systems, and tools.
• Design, build, and manage Notion pages to serve as a centralized knowledge base for teams.
• Ensure all documentation is current, version-controlled, and aligned with company standards.
• Collaborate with subject matter experts to translate complex processes into clear, user-friendly materials.
• Audit and update existing documentation regularly to reflect process changes or new information.
• Implement best practices for knowledge management, including taxonomy, tagging, and accessibility.
• Develop templates and style guides to standardize documentation across the organization.
• Support onboarding by ensuring new team members have access to up-to-date and relevant documentation.
  
  

Qualifications and Skills:

• 2+ years of experience in documentation, knowledge management, or technical writing.
• Proficiency with Notion or similar knowledge management tools.
• Excellent written communication and organizational skills.
• Ability to synthesize and structure information logically and clearly.
• Experience collaborating across teams and managing input from multiple stakeholders.
• Comfortable with fast-paced environments and able to manage multiple documentation projects simultaneously.
• Experience in a startup or fast-paced environment

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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.