Documentation Specialist

1 Month ago • 2 Years +

Job Summary

Job Description

The Documentation Specialist will create, organize, and maintain clear and accessible documentation. This involves creating and maintaining documentation for internal processes, workflows, systems, and tools. They will design and manage Notion pages, ensure documentation is current, collaborate with subject matter experts, audit and update existing documentation, implement best practices for knowledge management, develop templates and style guides, and support onboarding. This role requires a detail-oriented and highly organized individual to ensure the internal knowledge base is accurate and easy to navigate.
Must have:
  • 2+ years of experience in documentation or technical writing
  • Proficiency with Notion or similar knowledge management tools
  • Excellent written communication and organizational skills
  • Ability to synthesize and structure information logically
  • Experience collaborating across teams and managing input

Job Details

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the Role

Ethos is seeking a detail-oriented and highly organized Documentation Specialist to join our team. In this role, you will be responsible for creating, organizing, and maintaining clear and accessible documentation across the Org. You'll work closely with cross-functional teams to ensure that our internal knowledge base (primarily in Notion) is accurate, up-to-date, and easy to navigate. From onboarding guides to process documentation, your work will ensure that the right information is always easy to find and up to date.

Roles and Responsibilities:

  • Create and maintain high-quality documentation for internal processes, workflows, systems, and tools.
  • Design, build, and manage Notion pages to serve as a centralized knowledge base for teams.
  • Ensure all documentation is current, version-controlled, and aligned with company standards.
  • Collaborate with subject matter experts to translate complex processes into clear, user-friendly materials.
  • Audit and update existing documentation regularly to reflect process changes or new information.
  • Implement best practices for knowledge management, including taxonomy, tagging, and accessibility.
  • Develop templates and style guides to standardize documentation across the organization.
  • Support onboarding by ensuring new team members have access to up-to-date and relevant documentation.

Qualifications and Skills:

  • 2+ years of experience in documentation, knowledge management, or technical writing.
  • Proficiency with Notion or similar knowledge management tools.
  • Excellent written communication and organizational skills.
  • Ability to synthesize and structure information logically and clearly.
  • Experience collaborating across teams and managing input from multiple stakeholders.
  • Comfortable with fast-paced environments and able to manage multiple documentation projects simultaneously.
  • Experience in a startup or fast-paced environment

#LI-A1

#LI-Onsite

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Similar Jobs

Paytm - Messaging Solution - DM/Manager - Payments (MMA)

Paytm

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Ion - Senior IT Architect, Italy

Ion

Italy (Hybrid)
8 Months ago
Bazaar Voice - Marketing BI Analyst

Bazaar Voice

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Qualcomm - Director, Business Development - AT&T Account

Qualcomm

Austin, Texas, United States (On-Site)
1 Month ago
Headout - Senior UX Writer

Headout

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zuora - Sr Client Manager

Zuora

United States (Remote)
1 Month ago
hogarth - Content Project Manager

hogarth

Singapore (On-Site)
1 Month ago
Rackspace Technology - Business Consultant - Cloud Engagements

Rackspace Technology

Mexico City, Mexico (Hybrid)
3 Months ago
Gigamon - Senior Sales Director - Federal Civilian

Gigamon

Washington, District Of Columbia, United States (On-Site)
1 Week ago
Kabam - Accounting & Tax Manager

Kabam

Vancouver, British Columbia, Canada (Hybrid)
2 Months ago
FICO - Scrum Coach/Release Train Engineer(RTE)

FICO

United States (Remote)
3 Weeks ago
InMobiInMobi - Director, Product Management

InMobiInMobi

New York, United States (On-Site)
3 Days ago
Postman - Head of Developer Relations

Postman

San Francisco, California, United States (On-Site)
3 Weeks ago
OAO INFO INDIA - Production Lead

OAO INFO INDIA

Pune, Maharashtra, India (On-Site)
4 Months ago
ARHS - Solution Architect (Data Migration)

ARHS

Stockholm, Stockholm County, Sweden (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

zeta - UX Designer II

zeta

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Addepar - Sr. Backend Software Engineer - Trading

Addepar

Pune, Maharashtra, India (On-Site)
1 Month ago
Rippling - Senior Software Engineer - Spend Management

Rippling

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Bosch Group - Senior Officer/Assistant Manager, IT & Digital Support - PT Business Operations

Bosch Group

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Saras 3d - Unity3D Developer

Saras 3d

Ahmedabad, Gujarat, India (Remote)
2 Years ago
Armada - Principal Engineer (Applications)

Armada

Thiruvananthapuram, Kerala, India (On-Site)
8 Months ago
Wind River - Senior Engineer - Cloud

Wind River

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Anthology  Inc  - Staff Software Engineer

Anthology Inc

Bengaluru, Karnataka, India (On-Site)
7 Months ago
luxsoft - Senior Murex FO Technical Business Analyst

luxsoft

Bengaluru, Karnataka, India (On-Site)
1 Month ago
SparkCognition - Software Engineer (Backend)

SparkCognition

Bengaluru, Karnataka, India (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Ethos was built to make it faster and easier to get term life insurance. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally 15-week process into a modern digital experience for our users. Ethos has raised over $400 million from Sequoia Capital, SoftBank Vision Fund 2, Accel, and Google Ventures (GV). We are scaling quickly and looking for passionate people to join us in our mission to protect the next million families!

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Ethos Life

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug