E-commerce After-Sales Operations (User-Focused)

2 Hours ago • All levels

Job Summary

Job Description

This role is for an e-commerce after-sales operations specialist (user-focused). The responsibilities include managing customer service for the Paper Heart flagship store, summarizing and adjusting customer service and feedback. The role involves aligning with the customer service team on new product information and promotional activities, and writing customer service FAQs. It also includes handling VIP user services, including shipping and after-sales issue follow-up, establishing after-sales standards for various products, and aligning these standards with game customer service. Additionally, the specialist will handle internal purchases and internal usage matters, liaise with Tmall platform after-sales representatives and handle disputes, and follow up on invoicing and anti-counterfeiting tasks in the Tmall backend. The role requires effective communication, problem-solving abilities, and a strong customer-centric approach.

Job Details

1、负责叠纸心意旗舰店的客服对接相关工作,对客服服务、反馈情况做出总结与协调调整; 2、与客服团队拉齐上新&活动前新品信息、活动形式,撰写客服接待FAQ; 3、服务于vip用户的相关事宜,负责vip用户的发货与售后问题跟进,各商品售后标准的输出,与游戏客服拉齐售后标准; 4、兼顾公司内买及内部领用相关事宜的处理; 5、对接天猫平台侧售后小二及天猫平台的纠纷事件,妥善处理纠纷案件; 6、完成猫旗后台开票、打假等事宜的跟进处理。

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About The Company

Shanghai, China (On-Site)

Shanghai, Shanghai, China (On-Site)

Shanghai, China (On-Site)

Shanghai, China (On-Site)

Shanghai, China (On-Site)

Shanghai, Shanghai, China (On-Site)

Shanghai, China (On-Site)

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