eBay Live Operations Specialist

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling. 

We are looking for an experienced Live Operations Specialist who can join this exciting growing program and play a pivotal role in driving scale and success. This role will support livestreaming operations in a fast-evolving operations environment!

Visit https://www.ebay.com/ebaylive/ for sampling past events and to see what’s coming up next!

What you will accomplish: 

• Seller product support 

  • Provide support when issues arise, demonstrating deep empathy and understanding of the seller experience.

  • Work closely with customer support and product teams to identify, report, and track all issues.

  • Document and monitor the progress of issues and resolutions, ensuring timely updates to sellers.

  • Gather feedback from sellers to identify recurring problems and inform product improvements.

• External communications to sellers:

  • Support ongoing communications to sellers who engage with eBay Live events - this will include delivering on existing communications protocols and supporting workflow automation as the initiative scales. 

• Operations playbook and automation: 

  • Develop and implement operations processes to support livestream commerce on eBay.

  • Leverage learnings from seller experience to inform creation of training materials and resources to help sellers navigate the platform effectively.

• Drive trust and operations safety on live streams

  • Work closely with the legal, analytics, product and operations teams to develop and implement policies and processes that help protect buyers and sellers.

  • Investigate reports of abuse, fraud  and any inappropriate behavior on live streams, and take appropriate action to address the situation as per approved operating procedures.

What you will bring: 

• Strong experience in tech operations, preferably at a commerce marketplace or in social commerce

• Streaming experience on platforms like Youtube, Facebook live, Twitch etc. preferred

• Prior experience in creating and implementing operations processes with high customer empathy

• Strong communication, and problem-solving skills. 

• Strong ability to multitask and a bias for action

• At least 3+ years of experience

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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