Editorial Asisstant
Job Summary
Job Description
DAZN, the world-leading sports OTT service, is seeking a Content Editor to join their Customer Services Help Centre team. In this role, you will be responsible for editing, refining, and maintaining high-quality content for the company's online help center. Your responsibilities include building and reviewing help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy. You will also ensure that content is up-to-date, user-friendly, and adheres to brand guidelines, including tone, voice, and style. You will collaborate with writers, product teams, and customer support to effectively meet user needs and enhance the overall customer experience.
Must have:
- Bachelor's degree in communications, English, Journalism, Technical Writing, or related field
- 1+ years of experience in content management, technical writing, or similar role
- Proven ability to develop content strategies
- Strong writing, editing, and proofreading skills
- Familiarity with content management systems (CMS)
- Experience with SEO principles
Good to have:
- Experience within a SaaS or technology-driven company
- Experience with help desk software such as Zendesk
- Experience with tools like Google Analytics or SEMrush
- Strong project management skills
- Experience working with cross-functional teams
- Knowledge of customer support practices
- Experience working closely with customer support teams
7 skills required
Job Details
Welcome to DAZN, the world’s leading live OTT sports service. Disrupting an industry isn’t easy! DAZN is playing more hours of live sport than any other company anywhere in the world! As we bring new ideas to market and evolve our product, it’s essential that we execute to a high standard in Customer Services and evolve our model in service to looking after our fans.
Are you a content writer & editor with a passion for boxing, football and detail? DAZN is the world-leading sports OTT service, and we are hiring a Content Editor to work in Customer Services Help Centre team. As the Content Editor, editing, refining, and maintaining high-quality content for the company’s online help center. You will ensure that all content is clear, concise, accurate, and aligned with the company’s tone and style guidelines. Working closely with writers, product teams, and customer support, you will ensure that help resources effectively meet user needs and enhance the overall customer experience.
Key Responsibilities
- Build, review and edit help center articles, FAQs, guides, and other content to ensure clarity, consistency, and accuracy.
- Ensure content is accurate, up-to-date, and user-friendly and regularly audit content to ensure it reflects the latest product updates and user feedback.
- Refine content to ensure it adheres to brand guidelines, including tone, voice, and style.
- Optimize content for user experience and discoverability, ensuring it is easy to understand and navigate.
- Collaborate with the SEO team to improve content performance and searchability.
- Proofread and correct grammar, punctuation, and formatting issues.
- Collaborate with the UX and design teams to ensure content is presented in a clear and accessible manner.
- Liaise with the localization team to ensure that help center content is available in relevant languages and regions.
You'll be set up for success if you have
- Bachelors degree in communications, English, Journalism, Technical Writing, or a related field.
- 1+ years of experience in content management, technical writing, or a similar role, ideally within a SaaS or technology-driven company.
- Proven ability to develop content strategies that drive customer satisfaction and reduce support tickets.
- Strong writing, editing, and proofreading skills, with the ability to distill complex technical information into simple, user-friendly language.
- Familiarity with content management systems (CMS) and help desk software such as Zendesk.
- Experience with SEO principles and tools such as Google Analytics or SEMrush.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Experience working with cross-functional teams and managing stakeholder relationships.
- Knowledge of customer support practices and experience working closely with customer support teams.
If you are a highly motivated individual who is passionate about technology, sports, and delivering high-quality products to customers, we encourage you to apply for this exciting opportunity with DAZN.
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.
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