Electronic Gaming Host

5 Months ago • All levels

Job Summary

Job Description

As an Electronic Gaming Host at Grosvenor Casino, Didsbury, you will be the face of the business, welcoming and attending to electronic gaming customers. You will create a memorable and entertaining experience, tailoring it to their needs. You will get to know regular customers and their preferences, ensuring they receive personalized service. You will work collaboratively with colleagues to provide efficient and dynamic service across leisure, food and beverage areas. You will keep customers informed about the latest developments in electronic gaming and promote Grosvenor's online offerings. You will proactively comply with regulations and champion safer gambling practices.
Must have:
  • Positive attitude
  • Experience in hospitality
  • Knowledge and passion for electronic gaming
  • Unrivaled customer experience focus
  • Collaboration skills
  • Strong communication skills
  • Adaptability and willingness to embrace new ways of working

Job Details

Company Description

Grosvenor is on an exciting journey of growth. It’s a great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

Grosvenor Casino, Didsbury

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will; 

  • Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
  • Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
  • Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
  • Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Qualifications

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Knowledge of and passion for electronic gaming
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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