Elite Account Manager

1 Month ago • 5 Years + • Account Management

Job Summary

Job Description

The Elite Account Manager will lead and elevate a portfolio of Elite customers, managing revenue and wagering turnover, hosting racing and sporting events, and building strong customer relationships. Responsibilities include monitoring customer activity to meet targets, acting as a trusted advisor, overseeing high-quality events, and proactively improving customer experience. The ideal candidate possesses 5+ years of customer relationship experience, a passion for horseracing and sports, and strong communication and strategic thinking skills.
Must have:
  • 5+ years customer relationship experience
  • Passion for NZ horseracing & sport
  • Strong communication & strategic thinking
  • Revenue & wagering turnover management
  • Elite customer event management
  • Customer relationship building
Perks:
  • Paid Medical Insurance
  • Dedicated Training Plans
  • Hybrid/Flexible Working
  • Birthday Bonus
  • Inclusive work atmosphere
  • Office Fun (pool table, dartboard, etc.)
  • Social clubs and activities

Job Details

Description

Hello and Kia Ora!

Start your game...

Entain Australia & New Zealand are fearlessly revolutionising the racing and wagering industry. We are unwavering in our commitment to delivering outstanding and memorable customer experiences, continuously seeking ways to grow our business and expand our markets beyond conventional boundaries. Our Elite Services team form a vital part of our organisation and are continually growing to meet the desired quality of service for our valued customers.

A new year means fresh goals, growth, and exciting opportunities with our high-performing team right from the beginning. We’re more driven than ever to deliver top-tier service, so we’re looking for an Elite Account Manager to lead and elevate a portfolio of Elite customers. Central to your role will be the hosting of racing and sporting events, revenue and wagering turnover management, and the ownership of well-established customer relationships.

Throughout your career, you've mastered the craft of customer relationship management, fostering authentic connections through a personalised approach. Combine this expertise with your passion for sports and horseracing, and you've just found a career tailored to your strengths. Please include a Cover Letter with your application, highlighting your interest in this industry, your knowledge of sports and horseracing, and your enthusiasm for the role.

Where and how you can work...

We have offices expanding across multiple locations in New Zealand and Australia. This role will be based in our Auckland office with a Tuesday to Saturday working week.

We value a flexible work environment and support a hybrid working model, enabling you to enjoy some work from home, ensuring we achieve work-life balance and individual preferences.

Your day-to-day...

  • Revenue and Wagering turnover management: Monitor customer turnover and revenue. Successfully drive activities to meet monthly turnover or revenue targets and where possible look to maximise these opportunities. Always apply a continuous improvement mindset to identify new opportunities to increase turnover or revenue growth.
  • Management of customer relationships: Be seen as the trusted advisor and subject matter expert to the customer through ownership of the relationship between the TAB and customer. Look to implement actions that add value and develop further strength to the relationship enabling successful outcomes not only for the customer but our wider business
  •  Manage Elite customer events: Oversee hosting opportunities at premier race meetings and premium sports events delivering events of the highest quality. Use the hosted events programme to retain and entertain the customer. Assist with post event reporting highlighting key customer themes or trends to consider in future engagements 
  •  Customer Focus: The customer must be the front and centre of what you do. Apply actions that promote strong customer focus and standards. Be proactive. Continually look for innovation and improvements to the customer experience through the work that you do. 

You're a match if you ideally have...

  • 5+ years experience in a customer relationship role, with proven success at a high performing level.
  • Knowledge and passion for NZ horseracing, sport, and wagering is essential.
  • A customer centric approach with expertise in building relationships with a diverse customer base.
  • A deep level of care for your own personal brand, as well as our organisation's reputation and customer experience.
  • Strong attention to detail, a strategic approach, and excellent critical thinking skills.
  • A motivated communicator with outstanding verbal and written communication abilities.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. We're excited to be working alongside our other key NZ brands including SENZ, Trackside, and our brand new wagering brand betcha.

Entain Lifestyle...

  • Paid Medical Insurance: Get covered with Southern Cross medical insurance for you and your family!
  • Dedicated Training Plans: Power up your professional growth with our exclusive training programs.
  • Hybrid and Flexible Working: Work hard, play smart!
  • Birthday Bonus: Take a breather on your special day, courtesy of us. It's your day to shine!
  • Be You: Express yourself! We celebrate your unique individuality, creating a supportive and inclusive work atmosphere.
  • Office Fun: Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun!
  • Social Butterflies Welcome, join our clubs and dive into exciting activities regularly!

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.

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About The Company

Welcome to Entain.


Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.


Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.


But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.


It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.


We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.


If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.

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