Employee Experience & Adoption Specialist

Employee Experience & Adoption Specialist

We are excited to offer an opportunity to join our team as an Employee Experience & Adoption Specialist. In this dynamic role, you will play a pivotal part in shaping how our colleagues engage with digital workplace tools and services. You’ll be at the forefront of driving user adoption, enhancing digital employee experience (DEX), and delivering people-centric solutions that empower our workforce. If you're passionate about employee engagement, communication, and creating meaningful digital experiences, this role is for you.

Key Responsibilities:

Digital Employee Experience (DEX)

• Champion and continuously improve the digital experience of employees by identifying pain points, gathering feedback, and collaborating with technical teams to implement user-centric solutions.

Upskilling and Enablement

• Design and deliver programs that empower employees to make the most of digital tools and services.
• Communications: Develop and execute communication strategies to drive awareness, understanding, and engagement with digital workplace initiatives.
• Change Management: Lead and support change initiatives, ensuring smooth transitions and high adoption rates for new technologies and processes.
• User Adoption: Drive adoption of digital tools through targeted campaigns, training, and support tailored to different user personas.
• Training: Create and deliver engaging training content and sessions, both in-person and virtual, to support digital literacy and tool proficiency.
• Knowledge Management: Curate and maintain accessible, up-to-date knowledge resources that support self-service and continuous learning.
• Tailored Consulting Services: Provide bespoke consulting to departments and teams to address specific digital adoption challenges and opportunities.
• Event Support: Plan and support internal events such as webinars, live forums, and digital showcases to promote engagement and knowledge sharing.
• Internal Engagement: Foster a vibrant internal community through social platforms, intranet content, and interactive forums.

People-Centric Solutions:

• Partner with technology domain leads to ensure employee needs are embedded in the design and delivery of digital workplace products.
• Contribute to requirements gathering, user journey mapping, user acceptance testing (UAT), and pilot programs.
• Collaborate with third-party vendors to advocate for solutions that prioritize employee experience and usability.

Research and Analysis:

• Define and track KPIs and CSAT metrics to evaluate the effectiveness of digital tools and services.
• Analyse feedback and usage data to identify trends, inform improvements, and optimize steady-state operations.
• Present insights and recommendations to stakeholders to support data-driven decision-making.

Key Skills & Experience:

• Proven experience in employee experience, digital adoption, or change management roles.
• Strong understanding of digital workplace technologies and how they impact user experience.
• Excellent communication and stakeholder engagement skills.
• Experience in training design and delivery, both in-person and virtual.
• Familiarity with knowledge management systems and practices.
• Analytical mindset with the ability to interpret data and translate insights into action.
• Experience working in global cross-functional teams and managing third-party relationships.
• Passion for people-centric design and continuous improvement.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.