Energy Customer Support Specialist (German Speaker), (m/w/d)
Job Summary
Job Description
Tesla seeks a German-speaking Energy Customer Support Specialist in Berlin to provide first-line support for customers and installers of Tesla Powerwall, a home battery system. Responsibilities include handling inquiries via phone and email, troubleshooting technical and general issues, determining appropriate solutions, escalating complex problems, and accurately documenting interactions within CRM systems. The ideal candidate possesses 2+ years of customer support experience (technical experience is a plus), excellent English and German communication skills, strong time management abilities, and CRM system familiarity. The role demands attention to detail and proficiency in a fast-paced environment.
Must have:
- 2+ years customer support experience
- Excellent English & German communication
- Technical troubleshooting skills
- CRM system familiarity
- Time management & prioritization
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions, and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.
What You’ll Do- Provide the highest level of verbal and written (technical) customer support via telephone and email systems
- Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
- Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
- Accurately record issues and data into CRM/Support Systems
- 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
- Excellent written and verbal communication in English and German
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with Customer Relationship Management systems and practices
- Attention to detail and ability to work in a fast-paced environment
- Establish and maintain positive, cooperative, working relationships
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