Engineering Manager

5 Months ago • 2-6 Years • Product Management

Job Summary

Job Description

Abnormal Security seeks an Engineering Manager to lead their Customer Journey team. This role involves overseeing the entire customer experience, from initial demos and onboarding to upselling existing customers. Responsibilities include team management (recruiting, performance management, coaching), execution planning and delivery of projects, process improvement for code launches and production escalations, collaborating with cross-functional teams (Product, PM, Tech Leads), and defining and tracking operational metrics. The ideal candidate will have experience building and leading full-stack teams in enterprise environments, a proven track record of successful hiring, and a commitment to high standards.
Must have:
  • 2+ years Engineering Management experience leading 6+ engineers
  • 4+ years product development leadership in enterprise environments
  • 2+ years leading full-stack teams building scalable web apps
  • Strong recruiting and team building skills
  • High standards for project execution
Good to have:
  • Familiarity with AWS, K8s, Python/Django, React, Postgres
  • Cybersecurity experience

Job Details

About the job

About The Role

Abnormal Security is looking for an Engineering Manager to lead our Customer Journey team.

Our team’s mission is to provide a smooth & fast experience for our customers. The journey covers:

  • First conversation: Through our demo platform, we demonstrate how Abnormal can protect your organization and save you millions of dollars.
  • Onboarding: When our customers land on our portal, sign up with Abnormal, go through the set up and start receiving Abnormal protection
  • Upsell: Through Abnormal marketplace, existing customers are able to discover, trial & purchase new products to extend their protection.

You'll be the leader of this team, which comes with the responsibility for the end goal and the autonomy to chart the course, drive execution & build the team you need . The ideal candidate is comfortable working with a distributed team, and will have led full stack teams before in enterprise environments.

What you will do

  • Recruiting
    • Define the team requirements to reach long term targets
    • Create recruiting plans job reqs, rapidly hire qualified candidates
    • Drive the closing of candidates
    • Create onboarding plans to set up new hires for success
  • People Management and Growth
    • Create a healthy team environment & culture with low attrition & high team member satisfaction
    • Actively manage team performance - understand team member’s strengths and weaknesses, areas of growth, whether they are meeting their specific role expectations, and craft a plan to address under & over performance
    • Coach engineers: provide timely, actionable feedback and invest time in career development of team members
  • Team Execution
    • Create execution plans for the team to deliver on projects and roadmap items
    • Ensure execution and attainment of team’s goals through inspection and course correction
    • Enforce technical design and project plans, along with PMs and Tech Leads.
    • Ensure best practices & organizational processes (eg. Jira processes) are being followed within the team
  • Operational Excellence
    • Build and improve process and tooling for the teams to handle code launches and production escalations, and support Customer Service and Sales efforts
    • Define and track operating metrics for the customer portal (uptime, other SLAs, bug open rate, etc), and establish a plan to continuously improve
  • Leadership and Collaboration
    • Receive assignments in the form of long term objectives and determine how to meet schedule & goals
    • Provides input into feasibility of team strategy proposed by org-wide leadership
    • Collaborate with Tech Leads, Architects, Product Managers, and Product Designers on product requirements, technical solutions, and product architecture
    • Collaborate with senior and executive leaders to form quarterly OKRs and roadmaps
Must Haves

  • 2+ years of engineering management experience, leading a team of 6+ engineers building enterprise-level customer-facing products
  • 4+ years of product development leadership experience (as a lead engineer or engineering manager) working with cross-functional counterparts to build enterprise class customer-facing products
  • 2+ years leading full stack teams building scalable web applications
  • Recruiting magnet - you are able to set up a hiring plan, attract senior engineers, outline the vision of the team and build out a large team
  • High standards - sets high standards and expectations for project execution for themselves and the whole team.
  • BS degree in Computer Science, Applied Sciences, Information Systems or other related engineering field

Nice to Have

  • Familiarity with our stack (AWS, K8, Python/Django, React, Postgres)
  • Previous cybersecurity experience

Similar Jobs

N-iX - Middle .NET Fullstack Engineer

N-iX

Colombia (Remote)
2 Months ago
Nielsen Holdings - Web Developer

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Schbang - Senior HubSpot Developer

Schbang

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Maxis Studios - Full Stack Software Engineer - Web Applications

Maxis Studios

Vancouver, British Columbia, Canada (On-Site)
6 Days ago
Token Metrics - Senior Front End Web Developer (Remote)

Token Metrics

Medellín, Antioquia, Colombia (Remote)
6 Months ago
G5 Games - Game Product Manager

G5 Games

Astana, Astana, Kazakhstan (Remote)
5 Months ago
Playkot - CEO of AI Product

Playkot

Belgrade, Serbia (Remote)
1 Month ago
Google - Product Manager, Compensation Metrics

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
SmileGate - Publishing Business Management

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Weeks ago
Scanline VFX - Project Manager

Scanline VFX

Los Angeles, California, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Netflix - UI Engineer (L4), Content Engineering

Netflix

Los Gatos, California, United States (On-Site)
3 Months ago
Nagarro - Staff Engineer, Frontend React

Nagarro

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Canva - Staff Frontend Engineer - Editing Foundations

Canva

Melbourne, Victoria, Australia (Remote)
1 Week ago
ION - Front End Developer - Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
Nagarro - Staff Engineer, Sharepoint

Nagarro

India (Remote)
6 Months ago
PlayStation Global - Software Engineer

PlayStation Global

Madison, Wisconsin, United States (Hybrid)
2 Days ago
Ness Digital - Java & React Engineer II

Ness Digital

Timișoara, Timiș, Romania (Remote)
4 Weeks ago
Immutable - Senior Software Engineer

Immutable

Australia (Hybrid)
3 Weeks ago
The Walt Disney Company - Sr Software Engineer (Roku Engineer)

The Walt Disney Company

New York, New York, United States (On-Site)
5 Months ago
Glean - Tech Lead Manager - Generative AI Product

Glean

Palo Alto, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

PwC - Senior Associate_Java Full Stack Developer_Data & Analytics_Advisory_PAN India

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
ION - Social Media Producer

ION

India (On-Site)
6 Months ago
PwC - Sr.Manager- Mumbai Shivaji Park - Technology Consulting

PwC

Pune, Maharashtra, India (On-Site)
6 Months ago
DNEG - Department Manager

DNEG

Mumbai, Maharashtra, India (On-Site)
1 Week ago
SHL - Technical Operations Executive

SHL

Gurugram, Haryana, India (On-Site)
7 Months ago
Assystems - Internal Finance Auditor

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
PwC - Specialist 3

PwC

Gurugram, Haryana, India (On-Site)
1 Month ago
PwC - Associate, Microsoft Dynamics 365 Finance Consultant

PwC

Kolkata, West Bengal, India (On-Site)
2 Months ago
Paytm - Paytm Ads ops (Monetization)

Paytm

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Juego Studios - Senior Unity Developer

Juego Studios

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Scopely - Senior Product Manager - Growth

Scopely

Dublin, County Dublin, Ireland (Hybrid)
3 Months ago
Hitachi - Project Manager

Hitachi

Paris, Île-de-France, France (Hybrid)
5 Months ago
Google - Product Excellence Manager, Measurement Foundations and Audience

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
My Fitness Pal - Engineering Manager, Ad Engineering

My Fitness Pal

New York, New York, United States (On-Site)
5 Months ago
Assystems - Project Controls Lead

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
6 Months ago
Google - Technical Program Manager III, Battery Engineering, Platforms and Devices

Google

Mountain View, California, United States (On-Site)
6 Days ago
Dmg - Senior Staff Engineer

Dmg

United States (On-Site)
5 Months ago
Every matrix - Game Release Specialist

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Fanatee - Jr. Technical Product Manager

Fanatee

Spain (Hybrid)
3 Weeks ago
Google - Product Activation Manager, Partner Sales, YouTube (Spanish, Portuguese)

Google

New York, New York, United States (On-Site)
4 Days ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Abnormal Security

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug