Engineering Manager

Title: Engineering Manager

Reports To: Engineering Leader

Department: Product & Engineering - Engineering

Location: Cincinnati, OH or Seattle, WA

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

A manager in this role will be leading a team of engineers, providing support in delivering the invoicing and contract management solution on DMG Pro. As a manager, you are ultimately accountable for the success of the products and services delivered by your team. Working collaboratively with other functions, this role is responsible for crafting the strategic technology vision and roadmap guiding the selection and definition of solutions enabling key business capabilities aligned with strategic business objectives. Whether an enterprise-wide system or a more targeted application, effective solution management requires leadership through a strong customer service orientation and continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience. The ability to lead, influence, and partner effectively with others is critical to success in this role. The manager passionately fosters team member development in the context of a high-performing team consistently delivering business value and exceptional customer service.

What You'll Do:

• Setting goals for the work group, developing organizational capability, and modeling how we work together.
• Supports Director of Engineering and Product in defining, communicating, and garnering support in executing the vision and roadmaps for DMG Technology with inputs from internal technical and business stakeholders.
• Be hands on and provide technical and business leadership to the team aiding in solution delivery.
• Establishes and maintains influential working relationships at all levels necessary to successfully promote technology strategies, compliance programs and continuous improvement opportunities.
• Supports the implementation of company programs to ensure the success of the Company.
• Foster a culture of innovation and thought leadership. Cultivate innovation concepts and provide opportunities to transform ideas into technology solutions.
• During project definition/initiation, accountable for defining high-level, shared vision/approach. Thoughtfully coordinate deployment of technology solutions to ensure an exceptional end-user experience.
• Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action. Facilitates the discussion of conflicting issues between individuals and across groups. Expresses ideas clearly in documents and written communications. Plans communication that is clear in purpose, and key messages while considering audience needs.
• Models and acts in accordance with DMG’s culture and guiding principles.
• Developing strategic and operational plans for the work group, managing execution, and measuring results: Prepares, communicates and educates client groups and team on changes in policies and practices within the organization, identifies and communicates key responsibilities and practices to ensure the team promotes a successful attitude, confidence in leadership, and teamwork to achieve business results, and plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
• Coordinates effective platform management across peer technology functions - solution architecture, application development/engineering, quality assurance. Understands, supports, and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities.
• Responsible for management of application configuration and services enabling required business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions.
• Partners with relevant support functions to establish holistic support model optimizing partner talent with support options. Performs root cause analysis of issues and assess trends to identify required future investments.
• Providing partners with coaching, feedback, and developmental opportunities to build a high-performing team: Be the technical mentor of the team, challenges and inspires team members to achieve business results, and provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results.
• Our partners are key to our success: engage continuously to attract and develop talent with business acumen, technical expertise, and thought leadership. Responsible for recruitment and selection through talent career management.
• Accountable for the productivity, work quality, collaboration, and positive, engaging behavior of team members. Provides partners with coaching, feedback, and developmental opportunities supporting career development and formation of effective teams. Ability to manage teams comprised of functional, technical, and/or analytical professionals at a variety of levels.
• Plans future talent requirements to support technology strategy and delivery roadmaps. Identifies required skills and determines approach to address gaps via partner development and/or incremental talent acquisition.

What You'll Need:

• Demonstrated ability to lead geographically distributed engineering teams and get hands-on as needed to deliver customer facing features (2 years).
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (2 years).
• 10+ years of experience delivering solutions.
• 5+ years of working on tools and solution development on any public cloud experience.
• 5+ years minimum experience as an engineer with any modern language (C#, .NET, Java or equivalent).
• Expert knowledge of Agile SCRUM solution design/development methodology and practices.
• Expert knowledge of Service Oriented Architecture (SOA) design and service management practices.
• Expert knowledge of deploying solutions leveraging cloud principles and security practices.
• Ability to leverage business knowledge, sound judgment, and resourcefulness to determine appropriate course of action in challenging, ambiguous situations.
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Strong knowledge and demonstrated application of all facets of systems development lifecycle and technology operations.
• Leadership in the utilization of user-centric design concepts in conjunction with agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user.
• Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership.
• Ability to provide key input to facilitate decision-making process.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.