Engineering Manager - Services Infrastructure

Toast is driven by building the platform that helps restaurants adapt, take control, and focus on what they do best: creating experiences their guests love. Tremendous business growth has spurred a need for significant investment in Toast's platform teams. The Services Infrastructure team takes on some of Toast’s more complex and interesting challenges, scaling distributed systems under high transaction volume:

• Designing, building, and maintaining critical routing infrastructure that underpins the operations of all Toast services - edge gateway, service mesh control plane, and routing sidecars
• Enabling hundreds of engineers throughout Toast with self-service tools and experiences in the Internal Developer Platform to help manage the lifecycles of services and SPAs in a safe, secure, and compliant way
• Developing and evangelizing patterns and best practices to improve the scalability, observability, and reliability of all Toast systems
• Consulting with teams to improve product scalability, observability, security, and reliability
• Participating in outage response and root cause analysis for critical systems and infrastructure incidents

About this roll\* (Responsibilities)

• Enable a team of half a dozen talented engineers to continue performing at a high level and help increase the impact of their work
• Create and drive strategic organization-wide scalability, observability, and reliability initiatives in collaboration with technical leadership and Product Management
• Guide teams to build systems that can support an order-of-magnitude growth in traffic and enable a high degree of infrastructure customization
• Facilitate professional growth by mentoring engineers and leads on your team

Do you have the right ingredients\*? (Requirements)

• Hands-on experience managing a team in a platform/infrastructure or enterprise space
• Background in leading complex engineering projects in a Scrum environment
• Experience in building and running distributed systems
• Exposure to networking, and cloud architectures and patterns
• Bonus for familiarity with any of Nginx, EnvoyProxy, or Kubernetes

Our Spread\* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

\*Bread puns encouraged but not required

#LI-Remote

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$155,000—$248,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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