Job Description
- iGaming experience
- Additional language skills
- Familiarity with online gaming platforms
- 1+ year customer service experience
- Excellent English communication (written & verbal)
- Strong problem-solving skills
- Patience and empathy
- Ability to handle multiple tasks
Aristocrat Interactive is looking for a dynamic and motivated English Customer Support Agent - Night Shift.
What You'll Do
Respond promptly and professionally to customer inquiries via live chat and email.
Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
Assist with account verification processes, including KYC (Know Your Customer).
Monitor and report on player feedback, suggesting improvements to enhance the player experience.
Collaborate with other departments, such as Safer Gambling, Fraud, AML, Payments, and Marketing, to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
What We're Looking For
Minimum 1 year experience in a customer service related role (iGaming experience would be considered an asset but is not a requirement).
Excellent English communication skills, in both written and verbal (C1).
The ability to communicate in a professional and friendly manner, with excellent interpersonal skills.
Extremely attentive to detail.
Strong problem-solving skills and the ability to handle challenging queries with patience and empathy.
Familiarity with online gaming platforms and basic technical troubleshooting.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Flexible to work shifts, including evenings, weekends, and public holidays.
Additional language skills are a plus.
Have a strong grasp of internal policies & procedures.
Raising the flag and suggesting improvements where needed.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
