Enterprise Customer Support Specialist
Job Summary
Job Description
The Enterprise Customer Support Specialist will provide technical support to enterprise customers, solving complex issues and advising on product usage in the U.S. and E.U. markets. They will collaborate with support leadership and product teams to address customer needs, maintain expertise in Perplexity Enterprise features, create and maintain support documentation, track key support metrics, and assist with security compliance related to E.U. regulations. The role involves supporting enterprise clients across various industries with their unique use cases.
Must have:
- 2+ years in B2B enterprise customer support
- Understanding of E.U.-specific security requirements
- Knowledge of AI products
- Excellent communication skills in English
- Experience with customer support platforms
- Proven track record of high customer satisfaction
- Technical familiarity with enterprise software
Good to have:
- Stripe support experience
- Knowledge of SSO implementations and API integrations
- Experience supporting AI or search products
- Familiarity with enterprise cloud storage services
6 skills required
Job Details
Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gill, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, Nvidia, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious.
We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.
Responsibilities
- Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
- Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
- Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
- Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
- Track and report on key support metrics like response times and customer satisfaction
- Help with security compliance requirements specific to E.U. regulations and data protection standards
- Support enterprise clients across various industries with their unique use cases
Qualifications
- 2+ years in B2B enterprise customer support, with experience supporting European markets
- Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
- Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
- Excellent communication skills in English and additional language such as Spanish, French or German
- Experience with customer support platforms like Intercom or Zendesk
- Proven track record of high customer satisfaction in fast-paced environments
- Technical familiarity with enterprise software (engineering background not required)
Bonus
- Stripe support experience
- Knowledge of SSO implementations and API integrations
- Experience supporting AI or search products
- Familiarity with enterprise cloud storage services
Final offer amounts are determined by multiple factors, including, experience and expertise.
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