Entry Level Finance Services Career Opportunities

9 Hours ago • All levels

Job Summary

Job Description

Interactive Brokers is seeking motivated individuals to join their Institutional Services groups. The role involves resolving client service issues, handling inquiries about trading platforms, cash transactions, product availability, and order processes. The candidate will coordinate with internal and external departments while utilizing strong communication skills and problem-solving abilities. This role requires a thorough understanding of financial instruments, exchange operations, and margin methodologies. The company offers a challenging yet rewarding opportunity.
Must have:
  • Resolve client service issues effectively and courteously.
  • Handle inquiries related to trading platforms and account administration.
  • Coordinate with internal and external departments.
  • Strong verbal and written communication skills are essential.
  • In-depth understanding of financial instruments.
Perks:
  • Competitive salary, bonus and stock grant.
  • Retirement plan 401(k) with company match.
  • Excellent health and wellness benefits.
  • Paid time off and parental leave.
  • Daily company lunch allowance and stocked kitchen.
  • Corporate events and sports teams.
  • Education reimbursement and learning opportunities.
  • Modern offices with multi-monitor setups.

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Summary

We are seeking several motivated individual to join our Institutional Services groups. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

The successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.

Essential Duties and Responsibilities

  • Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
  • Client inquiries typically encompass a broad array of themes including:
    • Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools;
    • Cash deposit and withdrawal activity, position transfers, and account administrative functions.
    • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;
    • Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
    • Margin calculations; Commission structure, interest, and fee.
  • Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
  • Customer service is the primary function where calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions.

Qualifications

  • Experience in financial services position (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.
  • Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat.
  • In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, and fixed income.
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
  • Multi-language skills an advantage URGENT NEED FOR PORTUGUESE AND SPANISH

Requirements

  • Bachelor’s or advanced degree is required.

Company Benefits & Perks

  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with a competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups
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