ERP Implementation Associate

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About Pincode:

Pincode is India’s first-of-its-kind local commerce app, revolutionising how local retailers
connect with customers. It is built with the vision of empowering neighborhood stores, kiranas,
and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce
while preserving the charm of trusted, personalized service.

Overview:

Product Consultant would act as a Primary stakeholder for the merchants where ERP is
implemented. You would be responsible for smooth implementation of the POS systems at the
merchant, solving the dynamic queries related to feature developments and existing
configurations. You should be dynamic in your approach and should be able to scale up the
account management of the clients and would also be working closely with the business team
in identifying bugs, building features to overcome it.

Role:

This role is individual in nature and requires good knowledge about the POS Business/System
Knowledge and should be able to solve technical queries/problems.

1. Implementation of ERP - Product consultant would be responsible for smooth
implementation of POS at the new merchants, helping them understand the
features/benefits and migration from the previous POS System.
2. Account Management - Product consultant should own the merchants of his dedicated
region and should be willing to travel to the merchants site to solve/understand his
issues in using the System.
3. Development of Feature/Developments - You should be proactive in your approach in
providing the alternatives to the issues or assisting the Product team in coordinating the
required features/developments.
4. Coordination with Internal Stakeholders - ERP Manager should efficiently coordinate
with internal stakeholders in getting new features executed, training internal teams,
solving ambiguous queries by the business teams.

Duties and Responsibilities:
1. Owning Account Management of the dedicated Region.
2. Efficient Implementation of ERP systems at the Merchant.
3. Solving Internal Stakeholders Issues/Training the team.
4. Solving Clients Requirements/Identifying feature requirements.
5. Working with the Product, Tech and Ops team in getting new developments executed.

Eligibility Criteria:
Experience of working with POS companies – preferably Retail POS.
Minimum 1-2 years of relevant work experience.
Candidates with Engineering background would be preferred however not mandatory.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news