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Escalation Manager, US

United States (On-site)

Escalation Manager, US

3 Months ago • All levels • Finance • Undisclosed

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Job Description

Aspire, a leading Fintech company, seeks an experienced Escalation Manager to handle customer issues in the US market. The ideal candidate will possess strong problem-solving, communication, and conflict resolution skills, along with experience in managing complex customer escalations.

Must have:

Customer Escalations
Problem-Solving Skills
Communication Skills
Conflict Resolution

Good to have:

FinTech Industry
Customer Service
US Market
Team Leadership

Perks:

Fast-Paced Environment
Innovative Team

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 50,000 businesses using our suite of products.

For 2 consecutive years in 2022 & 2023, Aspire has been awarded Best Employer of the Year and Startup of the year by Asia FinTech Awards, and also LinkedIn’s Top Startup in Singapore. In 2023, we also made it to CB Insights’ Top 100 Global Fintech List.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of ex-entrepreneurs, ex-founders, and high-achievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship? Join our rapidly growing team to make an impact in the fintech space!

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About The Company

Aspire

19 Active Jobs

Aspire is the all-in-one finance software for growing businesses. The company serves over 15,000 companies in Asia and beyond, helping them save time and money with multi-currency accounts and cards, expense management, payable management, and receivable management solutions. Headquartered in Singapore, Aspire has over 500 employees across four countries and is backed by global top tier VCs, including Sequoia, Lightspeed, Tencent, Paypal and Y-Combinator.